Andersen Pest Services
Four named technicians, same-day written reports, and customers who've rebooked every year for three-plus years.
Shane Andersen is the owner and lead inspector, and his direct availability outside business hours is mentioned explicitly: one customer notes texting concerns about termites at odd hours and receiving genuine, prompt replies rather than an automated response. The team's thoroughness is a recurring distinguishing factor — treatments described as taking three to four hours are compared favourably against prior providers who arrived and left within fifteen minutes, and the same-day written service report (detailing products, weather conditions, and areas treated) is something several reviewers flagged as a first for them.
Their work
What it's like working with them
Based on a sample of Google reviews (158 total)
“water bowls and pet beds had been moved to avoid being sprayed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 247 pest controls in Lake Macquarie
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Andersen Pest Services
Shane Andersen runs this operation with a small team of named technicians — Shane himself handles termite inspections and general pest treatments with a level of detail that customers repeatedly contrast against cheaper competitors who 'do a quick 15-minute spray'; Dean is praised for thorough barrier treatments and termite work including hands-on jobs like treating tree stumps; Jeramy draws consistent mention for pest sprays and annual inspections, particularly for his care around pets; and Mitch has handled general spray treatments to equal praise. The business covers both residential and commercial work — reviews include rental properties, office spaces, end-of-lease flea treatments, and owner-occupied homes — and Shane is noted for being responsive to landlords and property managers who need reliable trades without the runaround. What distinguishes the working style is the post-visit written report: customers mention receiving detailed documentation of products used, application rates, weather conditions at time of treatment, and areas treated — something several reviewers note they hadn't received from previous pest companies. Treatments are typically thorough enough to run three to four hours, and the team is known for moving pet bowls, water dishes, and pet beds before spraying rather than leaving that to the homeowner. For ongoing pest management, the business books customers out annually and multiple reviewers mention returning for three or more consecutive years, which makes them well suited to homeowners who want a single reliable contact rather than shopping around each time.
Best for: annual termite inspections with written reports, households with pets needing careful treatment protocols, landlords and property managers needing reliable end-of-lease or multi-property pest control, and homeowners who've been let down by quick-spray providers and want thorough full-property treatment.
Location
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Claim This Profile — Free →Common questions about Andersen Pest Services
Who will actually show up to do the job?+
Reviews name four technicians across different jobs: Shane Andersen (the owner, frequently handles termite inspections and general treatments), Dean (praised for barrier installations and thorough spray treatments), Jeramy (mentioned across multiple annual visits and for care around pets), and Mitch (noted for general spray work). Each is praised individually in reviews, so the quality appears consistent regardless of who attends. If you have a preference or a specific job type in mind, it's worth asking Shane when you book.
What areas does Andersen Pest Services cover?+
The business is based in Valentine, NSW, and reviews reference jobs across the broader Newcastle and Lake Macquarie area including Fletcher. Reviews also mention the business servicing both owner-occupied homes and rental properties, with at least one property manager citing them as a go-to trade for landlord-tenant jobs. For locations outside the immediate Newcastle area, confirm with Shane directly as coverage boundaries aren't explicitly stated in the reviews.
How long does a treatment typically take, and what does it cover?+
Multiple customers specifically mention treatments running three to four hours — covering inside the home, external perimeter, fence lines, sheds, and the roof void where relevant. This is something several reviewers contrast against prior providers who completed a spray in fifteen minutes. After the visit, customers report receiving a written service report the same day, detailing products used, application areas, weather conditions at the time, and a tax invoice.
Is the service safe if I have pets or young children?+
Pet safety comes up repeatedly across the reviews — technicians are specifically noted for moving water bowls, pet beds, and food dishes before spraying without being asked, and Shane is described as using pet-friendly products. One reviewer noted the technician was 'aware about the need to keep my various pets safe from chemical drift.' If you have specific animals or sensitivities, mentioning them at booking is straightforward given how accessible Shane is described to be.
Do they handle termites, or mainly general pests?+
Termite work is a significant part of what they do — reviews describe full termite inspections with detailed reports, termite barrier installations around house perimeters, and treatment of active infestations including a tree stump job. Shane is noted by one customer as having been available via text at various times of day when termite concerns arose between scheduled visits. If you've recently had a poor-quality inspection elsewhere, several reviewers specifically mention switching to Andersen after being unimpressed by prior inspectors.