Eastlakes Security & Controls
Customers single out their fault-diagnosis work on inherited security systems as a genuine point of difference.
Two reviews independently flag billing and administrative handling as a frustration, which at 33% of this small sample is worth noting before you engage. The total review count is too low to draw firm conclusions, so it's worth asking upfront about their service agreement terms, how callouts are billed, and what support looks like after installation — especially if you're relying on the system for critical premises.
Their work
What it's like working with them
Based on a sample of Google reviews (8 total)
“technicians were very knowledgable with providing the answers”
What they help with
Based on what their customers hired them for
How they stack up
Context from 238 security & cctvs in Lake Macquarie
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Eastlakes Security & Controls
With roughly 26 years of operation, Eastlakes Security & Controls handles both residential and commercial security installations, with reviews specifically calling out private homes and workshop or business premises as their bread and butter. Where they appear to stand out is in fault-finding on existing, inherited, or poorly installed systems — one commercial client describes them being brought in to assess a substandard prior installation, with the team identifying issues and remediating them to a high standard. The owner is mentioned directly in reviews as a hands-on presence, and the installer and field technicians are noted separately for their approachability and technical knowledge, suggesting a layered team rather than a solo operator. For commercial clients with sensitive assets — the workshop review specifically mentions high-end vehicles and specialised equipment — the team's discretion and integrity are called out as deciding factors, not just technical competence. They cover both new installs and remediation of faulty systems, though one negative review raises a concern about post-install support on a failed alarm system, so it's worth clarifying their ongoing service and callout process before signing a contract.
Best for: diagnosing and remediating faulty or inherited security systems, commercial premises requiring discretion with sensitive assets, and residential alarm or CCTV installations.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Eastlakes Security & Controls
What types of properties does Eastlakes Security & Controls work on?+
Reviews reference both private residences and commercial premises, including a workshop housing high-end vehicles and specialised equipment. They appear equally comfortable with new installs and remediating systems left behind by previous providers. If you have an unusual or high-value site, it's worth mentioning that upfront — one commercial client specifically valued their discretion alongside the technical work.
Can Eastlakes Security & Controls fix a security system installed by someone else?+
This appears to be a genuine strength based on the reviews available. One commercial client brought them in specifically to assess and fix a poor-quality inherited installation, and the reviewer credits them with clearly explaining the faults before carrying out the remediation. If you've moved into a property with an existing system of unknown quality, this is a reasonable business to call for a diagnosis.
What do customers say about Eastlakes Security & Controls' after-installation support?+
This is where the picture is mixed. One commercial client praises the team's responsiveness and fault-finding on an ongoing basis, while another reviewer describes a failed alarm after a break-in, technicians who denied any fault, and the system being left inoperable after the callout. The sample is too small to know how representative either experience is, so it's worth asking specifically how post-install callouts are handled and billed before you commit.
How does the billing and invoicing process work?+
Two out of six sampled reviews flag the office and billing side of the business as a frustration — one describes repeated invoice-chasing before the bill had even been received, and another describes receiving an invoice after a callout they felt was unsatisfactory. These are the only two consistent concerns across the sample. It's worth clarifying billing terms, invoice timing, and what a callout costs before work begins to avoid surprises.
Is Eastlakes Security & Controls suitable for a home alarm installation?+
At least two reviewers specifically mention residential installs in positive terms, describing the team as professional and praising the quality of the finished work. Reviews don't go into detail on pricing or specific products used for homes, so confirm those details directly. Given the mixed picture on support and billing in other reviews, asking about warranty terms and what happens if the system needs attention after install is sensible.