Pacific Telephone & Data
Peter walked one frustrated customer through an entire NBN dispute — step by step — rather than just fixing the cable and leaving.
The business skews toward structured cabling, data infrastructure, and security systems rather than general electrical, so if your job is firmly in that lane — Cat6 runs, CCTV installs, NBN box moves, office fitouts — the depth of experience is evident. Worth noting: the sample shows a slight dip in recent ratings compared to earlier reviews, and there is one isolated complaint about a job going unresolved after the initial visit, so it's worth confirming turnaround times and follow-up process upfront when you make contact.
Their work
What it's like working with them
Based on a sample of Google reviews (23 total)
“peter was very understanding and helpful and took time to explain things”
“thanks especially to Peter and Cody for the cat6 data cabling job”
“They cleaned up the area and were fast and efficient”
What they help with
Based on what their customers hired them for
How they stack up
Context from 238 security & cctvs in Lake Macquarie
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pacific Telephone & Data
Peter and Andre lead the technical work here, with Peter drawing specific praise for patient explanations during NBN and carrier disputes — the kind of hand-holding that's rare from a cabling company. Andre handles communications diagnostics and is consistently mentioned for breaking down technical issues clearly before starting work. The business sits at the intersection of data cabling, CCTV, and structured network infrastructure rather than general electrical, making it a stronger fit for offices needing Cat6 runs or homes transitioning to NBN than for standard power or switchboard jobs. Several reviews come from commercial clients — including one company that's used them for over a decade — suggesting they handle multi-site and office fitout work alongside residential installs. TV mounting, NBN box relocations, and system troubleshooting for existing security setups round out the residential side. With roughly 16 years operating out of Cardiff, they cover the Hunter/Newcastle corridor and have completed Sydney office setups on tight timelines, so distance isn't necessarily a barrier for the right job.
Best for: Cat6 data cabling and structured network installs, NBN troubleshooting when providers have left you stuck, CCTV and security system diagnostics, and commercial office communications fitouts.
Location
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Claim This Profile — Free →Common questions about Pacific Telephone & Data
What types of jobs does Pacific Telephone & Data typically handle?+
The business specialises in data cabling, CCTV security systems, NBN-related work, and structured communications infrastructure — not general electrical. Reviews specifically mention Cat6 data cabling runs, TV wall mounting, NBN box relocations, and security system diagnostics. They handle both residential and commercial jobs, including full office fitouts. If your job sits outside the data, cabling, or security space, it's worth confirming with them directly before booking.
Who are the key technicians and what are they known for?+
Peter and Andre are named most frequently across reviews. Peter is specifically praised for patient communication — multiple customers mention him taking time to explain NBN and carrier issues rather than just completing the technical work. Andre is highlighted for professionalism and clearly explaining the problems he finds before starting repairs. Cody is mentioned in one review for Cat6 data cabling work. All three are described as polite and well-prepared on site.
Does Pacific Telephone & Data work with commercial clients?+
Yes — several reviews come from business clients, including one company that has used them for over a decade for ongoing communications support. They've also completed Sydney office fitouts on short notice, so they're not limited to the Newcastle or Cardiff area for the right commercial job. Reviews suggest they're comfortable handling multi-visit, ongoing relationships rather than just one-off residential calls.
What do customers say about response times and follow-up?+
The majority of reviews praise prompt responses and fast turnaround, with multiple customers specifically noting how quickly the team attended and resolved issues. That said, one review describes an initial visit followed by no further contact over several months, so it's worth asking upfront about their current availability and what the follow-up process looks like if your job requires multiple visits or parts sourcing.
Is Pacific Telephone & Data suited for homeowners dealing with NBN problems?+
Reviews suggest yes — Peter in particular is mentioned for helping a customer navigate an ongoing NBN and carrier dispute, explaining the process rather than just doing the cabling work. They've handled NBN box relocations and troubleshooting for customers who'd had no luck with their providers. If you've been bounced between NBN and your carrier without resolution, the reviews indicate this team is willing to engage with the complexity rather than walk away.