Home Efficiency Group
Consultants assess your whole home for free — and will tell you what you don't need as readily as what you do.
That pattern isn't rare (roughly 8 of 50 reviewed reviews mention post-install gaps), and it's worth noting that recent reviews in our sample skew slightly more varied than older ones — so the business has faced some consistency pressure as it's grown. The practical takeaway: phone calls get faster responses than emails (a tip that surfaces in reviews), and if your job involves multiple trades or a solar system with monitoring setup, confirm in writing exactly who is responsible for commissioning and after-sales support before work begins.
Their work
What it's like working with them
Based on a sample of Google reviews (146 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 307 air conditionings in Launceston
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Home Efficiency Group
Home Efficiency Group takes a whole-home approach to energy efficiency rather than selling single products — consultants like Peter, Kane, Mark, and Dain regularly visit properties to map out how insulation, heat pumps, solar, and heat transfer systems interact before recommending anything. Peter in particular is praised for educating homeowners on older and heritage properties, explaining why, for example, a heat pump underperforms without floor insulation underneath it. Kane is noted for honesty — one reviewer mentions he inspected existing ceiling insulation and solar and told the customer nothing needed doing, a refreshing contrast to upselling. The company handles heat pump installation and servicing, ducted heat recovery systems (the 'HEGair' ceiling ducted air circulation product), rooftop solar, battery storage, underfloor and roof insulation, heat pump hot water systems, and switchboard upgrades — a breadth that lets them coordinate multiple trades in a single project rather than leaving homeowners to manage separate contractors. Installation crews are subcontracted rather than employed directly by HEG, which reviewers flag as the main source of inconsistency: the sales and office experience is generally smooth, but a handful of customers report miscommunication or follow-up gaps that trace back to third-party installers. Adam is specifically mentioned for walking customers through Tasmanian government rebates and NILS (No Interest Loan Scheme) financing, which is a meaningful differentiator for homeowners watching the upfront cost.
Best for: coordinating whole-home efficiency upgrades (solar, insulation, and heat pumps together), retrofitting heat transfer systems into older or heritage Tasmanian homes, and homeowners who want rebate and NILS financing guidance built into the quoting process.
Location
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Claim This Profile — Free →Common questions about Home Efficiency Group
Does Home Efficiency Group handle the whole project or just one product at a time?+
HEG is set up to coordinate multiple upgrades in a single project — reviewers describe getting solar, heat pumps, insulation, and switchboard upgrades scheduled together. Consultants like Peter and Kane typically visit the home first to assess how different systems interact before quoting, which means you're not just buying a standalone product. That said, the actual installation work is carried out by subcontracted tradespeople rather than HEG's own employees, so it's worth confirming upfront who manages each trade and who to contact if something needs rectifying after the job.
What areas does Home Efficiency Group cover?+
HEG is based in Invermay and operates across Tasmania — reviewers mention installs in Hobart, northwest Tasmania, and regional areas. One review specifically calls out a heat pump install for a rental property in NW Tasmania, suggesting they travel regionally. If you're outside the greater Hobart area, confirm availability and any travel charges directly with them.
What do customers say about HEG's pricing?+
Pricing feedback is mixed in the reviews we analysed. Some customers describe the pricing as 'super competitive' and say HEG came in best out of multiple quotes; others note it's not always the cheapest option. One long-term customer explicitly says they pay a slight premium but consider it worthwhile to support a local Tasmanian company. HEG's sales team is generally described as non-pushy and focused on recommending what's actually needed rather than upselling — which can affect the total quote.
Does HEG help with government rebates or financing?+
Yes — this comes up in several reviews as a genuine differentiator. Consultant Adam is specifically praised for explaining the Tasmanian government rebate and the NILS (No Interest Loan Scheme), which allows eligible homeowners to finance energy upgrades interest-free. Reviewers mention this was raised proactively rather than needing to ask. If upfront cost is a factor, it's worth asking about both options when you get your quote.
What should I know before booking HEG for a solar install?+
Most solar customers report smooth installation and competitive quotes, with several independent electrical inspector sign-offs mentioned in reviews. The main caution from reviewers is around post-install setup: a small number of customers report that monitoring access or antenna components weren't fully sorted after the job, and that follow-up via email can be slow. If you're having a solar system installed, confirm before work starts who is responsible for commissioning the monitoring portal and what the process is if something needs resolving — and use phone rather than email for faster responses.