Northern Air Tech
Technician Andrew is named across multiple reviews for calling ahead, arriving on time, and leaving the workspace clean.
The team's strongest suit appears to be rapid turnarounds on urgent heat pump failures, with multiple customers getting a new unit installed within a business day or two of their first call. Three reviews do mention scheduling letdowns — a missed appointment without follow-up, or a no-show without contact — so if you're booking, it's worth confirming your appointment the morning of and getting a direct number for your technician. That said, recent reviews are averaging noticeably higher than earlier ones, suggesting the experience most customers are having now sits at the stronger end of what this business has delivered.
Their work
What it's like working with them
Based on a sample of Google reviews (27 total)
“cleaned up after himself and provided some advice on ongoing use”
“Excellent customer service reasonable rates”
What they help with
Based on what their customers hired them for
How they stack up
Context from 307 air conditionings in Launceston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Northern Air Tech
Northern Air Tech is a partnership operation with around a decade of experience in Launceston, focused squarely on heat pump and air conditioning work for residential customers — installations, servicing, fault diagnosis, and repairs. Technician Andrew is the name that comes up most often for service and maintenance calls: customers praise him for calling ahead, arriving on time, walking through what he's doing, and leaving the space clean. The late Rod, one of the founding figures, and Ben also feature in earlier reviews for responsive same-day and next-day turnarounds on both breakdowns and new installs. For new Daikin installations the team has handled complete changeovers inside a single weekend, with post-install advice on running costs that customers say has cut power bills significantly. Reviews suggest they're particularly well-suited to homeowners dealing with an ageing or failed heat pump who need a quick resolution rather than a drawn-out quoting process — several mentions note problems diagnosed and fixed within the same visit, or new equipment fitted within two business days of first contact. Recent reviews have trended notably higher than earlier ones, which is worth knowing if you looked at the overall average and wondered whether the business is still performing at that level.
Best for: urgent heat pump breakdowns needing fast turnaround, residential heat pump installations and system upgrades, and routine servicing with a technician who explains what they're doing.
Location
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Claim This Profile — Free →Common questions about Northern Air Tech
How quickly can Northern Air Tech respond to a heat pump breakdown?+
Based on multiple reviews, same-day or next-morning responses are common for urgent breakdowns. One customer called on a Friday morning and had a new Daikin unit installed first thing Monday. Another had their heat pump serviced the same afternoon they called. Response times can depend on parts availability — one review noted a fan motor had to be ordered from Sydney, though the team returned to fit it as soon as it arrived.
Which technicians are likely to come out for a service or repair?+
Andrew is the most frequently mentioned technician for servicing and repair calls, with customers praising his punctuality, communication, and tidy workmanship. Ben and the late Rod feature in earlier reviews for installations and same-day callouts. Brenton is also mentioned by name in at least one review for fault resolution work. The team appears small and consistent, so you're likely to deal with the same people across multiple visits.
What do customers say about Northern Air Tech's pricing?+
Several reviews describe the pricing as reasonable or fair for the quality of work delivered. One customer noted their power bill dropped by two-thirds after a heat pump installation by Northern Air Tech, which suggests the equipment and install quality holds up over time. No reviews specifically call out pricing as a concern, though exact quotes aren't published — you'll need to contact them directly for a figure.
Does Northern Air Tech handle new heat pump installations as well as repairs?+
Yes — reviews cover both. Installations mentioned include full Daikin heat pump changeovers in existing homes, heat pump installs in new builds, and units fitted alongside minor electrical work. The team has handled installations where the whole job was completed within one to two business days of the initial call. If you're replacing an older system, reviews suggest they can turn this around quickly when stock is available.
Are there any scheduling concerns I should know about before booking?+
Three reviews in the sample mention scheduling issues — one customer was told someone would call to confirm an appointment but never heard back, another waited all day without a call or visit, and a third described a no-show for a quote. These sit alongside a much larger number of positive punctuality mentions, so they don't appear to be the norm. To be safe, confirm your booking on the morning of the appointment and ask for a direct contact number for your technician.