Northern Caterers Electrical
Tom, Allison, and the NCE team are repeatedly named for tracking down rare commercial catering parts and improvising repairs under pressure.
The clearest strength is commercial catering equipment repair — multiple customers describe the team stepping up under pressure, including sourcing obscure parts and modifying motors on the fly, which points to real hands-on capability in that niche. That said, three separate reviewers raise concerns about second-hand equipment sold through NCE arriving in worse condition than advertised, with sellers reportedly difficult to reach afterwards — so if you're considering buying used gear from them rather than booking a repair job, ask for a written condition report and confirm return or rectification terms before paying. For commercial appliance repair work specifically, asking upfront who will attend your job and getting a clear call-out fee in writing would help you avoid the frustrations a smaller number of customers describe.
Their work
What it's like working with them
Based on a sample of Google reviews (20 total)
“Friendly staff and fast work”
“northern caterers guys are not even responding to my calls”
What they help with
Based on what their customers hired them for
How they stack up
Context from 213 appliance repairs in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Northern Caterers Electrical
With around 26 years in the trade, Northern Caterers Electrical sits in an unusual niche for an appliance repair business — their name and reviews point squarely at commercial catering equipment, particularly commercial dishwashers, motors, and production-line machinery rather than household white goods. The team includes named technicians and staff across both field and office roles: Tom and Allison are mentioned for tracking down hard-to-find spare parts for commercial dishwashers; Lindsay and Jo, alongside the broader NCE crew, have handled industrial motor modifications and urgent production-line repairs during power outages. Drew in the office handles customer-facing coordination, and Mark is called out individually for on-site service quality. The business appears most capable when working with commercial kitchens, food production facilities, and hospitality businesses that need specialists who can improvise — like modifying a motor when the wrong replacement part arrives from a supplier. For residential appliance repair, the picture is much less clear, and the reviews don't provide strong evidence that this is where they focus.
Best for: urgent commercial dishwasher and catering equipment repairs, hard-to-source spare parts for commercial kitchen machinery, and businesses needing flexible motor repair or modification under time pressure.
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Claim This Profile — Free →Common questions about Northern Caterers Electrical
What types of equipment does Northern Caterers Electrical specialise in?+
Based on reviews, their clearest strength is commercial catering equipment — particularly commercial dishwashers and industrial motors. Reviewers mention the team tracking down spare parts for commercial dishwashers and even modifying a motor on-site when an incorrect replacement was ordered. There's little in the reviews to indicate a strong focus on residential white goods, so if you have a home washing machine or similar, confirm they cover that before booking.
Does Northern Caterers Electrical sell second-hand commercial equipment?+
They appear to, based on multiple reviews mentioning purchases of second-hand commercial dishwashers through NCE. However, three separate reviewers report receiving equipment that was advertised as working but arrived with significant faults — one citing repair costs of around $2,000 after purchase. If you're buying used equipment rather than booking a repair, it's strongly worth requesting a written condition statement and clarifying their returns or rectification policy beforehand.
How does the team handle urgent or emergency commercial repair jobs?+
At least one reviewer describes NCE proactively coordinating a rapid callout during a power outage, staying in regular contact until they could attend and then modifying a motor when the ordered replacement was wrong. This suggests they can handle time-sensitive commercial situations with flexibility. Reviews don't mention 24/7 emergency availability explicitly, so if you need after-hours cover, confirm this when you call.
Who are the key people I might deal with at Northern Caterers Electrical?+
Reviews name several people across field and office roles. Tom and Allison are mentioned for hands-on repair work and parts sourcing on commercial dishwashers. Mark is called out individually for excellent on-site service. Lindsay and Jo are praised as part of the core team handling complex commercial jobs. Drew is mentioned in a customer-facing office capacity. There's clearly a broader team beyond one or two people, which may explain why service experience can vary.
What should I confirm before booking Northern Caterers Electrical?+
Given a small number of reviewers report difficulty reaching the business after initial contact, it's worth confirming their call-out fee upfront in writing and asking who specifically will attend your job. If you're a commercial kitchen or food production operator, they appear well-suited to your needs. If you're a homeowner with a domestic appliance, ask whether that's within their current scope — the reviews skew heavily toward commercial work.