Active Electronics Launceston
Goes further than most retailers — repairs chewed cables, stuck discs, and factory faults others won't touch.
For security and CCTV gear in particular, customers consistently describe staff as knowledgeable well beyond what you'd find at a chain retailer. Worth noting: two reviewers documented follow-up failures — promised callbacks that never came during stock-ordering situations — so if you're relying on them to chase down a part, it's worth confirming a specific date rather than waiting for a call. The shop operates only three days a week, so phone ahead before visiting to avoid a wasted trip.
Their work
What it's like working with them
Based on a sample of Google reviews (18 total)
“went above and beyond”
What they help with
Based on what their customers hired them for
How they stack up
Context from 272 security & cctvs in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Active Electronics Launceston
A specialist in security camera systems, NVR/DVR setups, and electronics repair, this Launceston sole trader punches well above what you'd expect from a small shopfront — particularly for homeowners who've struck out at big-box stores. Reviews point to a team willing to go beyond the sale: they've retrieved stuck CDs from stereos, spliced chewed cables to save customers the cost of a replacement, and diagnosed manufacturing faults in gear bought elsewhere. The store operates on reduced days (noted as three days a week in reviews), so it's worth calling ahead before making the trip. When stock isn't available locally, they typically order and have items in within a day — though one customer documented a multi-week fulfilment failure on a cross-store transfer, suggesting the ordering process can occasionally break down. For security camera and CCTV installations in Launceston, several reviewers single this out as the go-to local option, rating it above larger competitors on both product knowledge and after-sales support.
Best for: homeowners setting up CCTV and security camera systems in Launceston, anyone needing electronics repaired that other shops have turned away, and customers who want to special-order specific electronics components with local support.
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Claim This Profile — Free →Common questions about Active Electronics Launceston
Does Active Electronics Launceston install security cameras, or just sell the equipment?+
Reviews suggest the business supplies and advises on full security camera systems including NVR and DVR setups, and customers describe receiving hands-on guidance beyond a standard retail transaction. Whether full installation (running cables, mounting cameras) is offered isn't explicitly confirmed in the reviews, so it's worth calling to clarify the scope of what they'll do on-site versus what you'd handle yourself. Several reviewers name this as the best local option in Launceston specifically for security camera systems.
Can Active Electronics repair items they didn't sell?+
Yes — multiple reviews describe the team taking on repairs for items purchased elsewhere, including an RC car with a factory wiring fault, a stereo with a stuck disc, and a cable chewed by a pet. Staff have noted they don't formally advertise a repair service, but are willing to have a look and attempt a fix. Response times for these jobs appear to be quick, with at least one repair completed within 24 hours.
What are their trading hours and how often are they open?+
One reviewer specifically notes the business operates only three days per week and describes it as very busy during those hours. The exact days aren't specified in available reviews, so it's strongly recommended to phone ahead before visiting to confirm they're open and to avoid a wasted trip. This limited schedule also means stock ordering and callbacks may take longer than you'd expect from a five-day retailer.
How reliable is their stock ordering process?+
For straightforward in-stock or direct-order items, multiple customers report next-day availability and proactive communication when the item arrives. However, one customer documented a significant failure on a cross-store stock transfer — multiple promised callbacks were not made over a three-week period. If you're ordering something that needs to come from another location, reviews suggest you confirm a specific follow-up date rather than waiting for the business to contact you.
What happens if Active Electronics can't help with a particular problem?+
At least two reviewers describe staff going out of their way to refer customers to other local businesses when the job was outside their scope — one account mentions staff printing a map with directions to an alternative provider. This suggests the team is willing to be honest about the limits of what they handle rather than attempting jobs they're not set up for. It's a useful quality for homeowners with unusual or niche electronics problems who aren't sure where to start.