Thomas Paul Security Pty Ltd
Matt and Shane Reynolds named by customers for calm, rapid handling of high-pressure security situations.
The stronger reviews cluster around emergency response, burglary aftercare, and event security, which is where this business seems most confident. That said, at least two reviewers mention difficulty getting a response after the job was done — not enough to call it a systematic failure, but worth factoring in: confirm upfront how post-installation support works and get a direct contact number before signing on. The rating trajectory is also worth noting — earlier reviews in the sample trend higher than more recent ones, though the sample is small enough that one or two experiences can swing that picture significantly.
Their work
What it's like working with them
Based on a sample of Google reviews (21 total)
“dealt with the situation with extreme professionalism”
What they help with
Based on what their customers hired them for
How they stack up
Context from 272 security & cctvs in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Thomas Paul Security Pty Ltd
Shane Reynolds and Matt are the two team members named across customer reviews, and they handle notably different situations: Shane is mentioned in the context of commercial burglary response and property securing, while Matt is credited with navigating sensitive, emotionally charged situations that required patience and discretion. That split suggests a team capable of both hardened commercial security work and the kind of human-first approach that residential or personal-risk situations demand. Thomas Paul Security covers alarm installation, CCTV systems, and event security across Tasmania — with reviewers specifically calling out their work at events as consistently professional. The business also appears to respond quickly to urgent situations, with multiple reviewers highlighting fast turnaround as a deciding factor in their satisfaction. As a relatively young operation of around two years, it sits in a growth phase, which may explain why experiences appear uneven — glowing praise from some customers sits alongside a handful of complaints about difficulty reaching anyone for post-sale support.
Best for: urgent commercial property securing after a break-in, event security across Tasmania, and sensitive personal safety situations requiring a discreet and responsive approach.
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Claim This Profile — Free →Common questions about Thomas Paul Security Pty Ltd
What kinds of security jobs does Thomas Paul Security typically handle?+
Based on customer reviews, they handle a broad mix — including alarm and CCTV installations for homes, emergency commercial property securing after break-ins, and event security across Tasmania. Matt and Shane Reynolds are the two team members mentioned by name, with Shane specifically linked to a commercial burglary response. They appear equipped for both reactive emergency situations and planned installs.
How quickly do they respond to urgent security situations?+
Multiple reviewers highlight fast response as a standout quality — one customer dealing with a burgled commercial property specifically praised how quickly the team arrived and secured the site. Another mentions a 'super responsive timeframe' in a sensitive personal situation. Reviews don't give exact timeframes, so it's worth calling ahead to confirm their availability for after-hours or emergency callouts.
Does Thomas Paul Security offer after-sale support for installed systems?+
This is mixed in the reviews. One customer who had an alarm and CCTV system installed described follow-up service as great, while at least two other reviewers reported difficulty getting responses to emails and calls after their job was completed. Before committing, it's worth asking them directly for a dedicated after-sales contact and confirming their support process in writing.
Are they suitable for event security in Tasmania?+
Yes — at least two reviews specifically mention using Thomas Paul Security for events in Tasmania and describe the team as professional, courteous, and easy to work with. This appears to be a genuine part of their offering rather than a side service. If you're organising an event, reviewing their licensing for crowd control or event security with them directly would be a sensible step.
Is Thomas Paul Security good for sensitive or personal security situations?+
A few reviewers mention them in the context of personal safety situations that required discretion and a calm, human approach — with Matt specifically praised for being 'extremely understanding' in a 'sensitive issue requiring a delicate approach.' One reviewer described turning to them when they had 'nowhere else to turn.' Reviews don't elaborate on the specific nature of those situations, but the pattern suggests they're comfortable handling more than standard hardware installs.