Top Gun Security Solutions
Mark tells customers to keep existing equipment that's working rather than pushing unnecessary upgrades.
From 69 Google reviewsMultiple customers mention the company's willingness to keep existing equipment that's working rather than pushing upgrades, with one customer saying Mark 'left what I had because it was working fine.' The technical support extends beyond installation, with several reviews praising patient phone guidance through system issues without requiring costly callouts.
Their work
What it's like working with them
Based on a sample of recent customer reviews (69 total)
“explained everything clearly and went through the system including phone apps”
What they help with
Based on what their customers hired them for
How they stack up
Context from 48 security & cctvs in Logan
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Top Gun Security Solutions
Dave runs the business operations while Mark handles consultations and quotes, with installation teams led by Josh and Ben who consistently get praised for their technical skills and professional communication. The company specializes in both residential and commercial CCTV systems using Hikvision equipment and Ness alarm systems, with particular expertise in complex setups like townhouse complexes and businesses requiring monitored security responses. Their approach emphasizes honest assessments—customers mention Mark recommending they keep existing equipment that was working fine rather than pushing unnecessary upgrades. The technical team provides comprehensive training on both monitor and mobile app usage, with ongoing phone support that customers describe as patient and thorough. They're particularly suited for businesses needing rapid installation timelines and homeowners who want detailed explanations of how their security system works.
Best for: businesses needing rapid security system installation, homeowners wanting honest assessments without overselling, complex commercial setups like townhouse complexes, and customers who value comprehensive training on system operation.
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Claim This Profile — Free →Common questions about Top Gun Security Solutions
What brands does Top Gun Security Solutions specialize in?+
Based on customer reviews, they specialize in Hikvision IP camera systems and Ness security alarm systems. Multiple customers specifically mention these brands, and one review notes they were recommended by Ness Corporation as their trusted local installers in Brisbane. The team is described as having 'great knowledge of Ness and Hikvision systems' by customers who've used their services.
How quickly can Top Gun Security install a system?+
Reviews show impressive turnaround times, with one customer getting a quote on September 10th and installation completed by September 11th. Another customer mentioned needing installation before traveling, and Dave accommodated the urgent timeline. For complex systems, they typically provide quotes within a couple of days and can often schedule installation within the following week.
Do they provide training on how to use the security systems?+
Yes, multiple customers praise their comprehensive training approach. The installation teams explain both monitor operation and mobile app setup, with one customer noting 'fantastic tech service then provided to explain the current technology and how to use it both on a monitor at home and via an App.' They also provide ongoing phone support, with customers mentioning patient guidance through technical issues without requiring costly callouts.
What do customers say about Top Gun Security's pricing approach?+
Customers consistently mention honest, competitive pricing without overselling. One customer was impressed that Mark 'was so honest and left what I had because it was working fine' rather than pushing unnecessary equipment replacement. Reviews describe quotes as 'fair and reasonable' and 'competitive pricing,' with several customers noting the pricing was better than other quotes they received.