NQ Power Up Electrical
Showed up within 10 minutes at 2am for a smoke alarm fault — emergency response is a genuine strength here.
Alex is consistently named as personally involved in the harder or more complex jobs, while the wider team (Luke, Charlie, Max, Pascal, Brett) handles day-to-day installs and servicing with a track record of arriving on time and leaving sites tidy. Recent reviews have trended slightly higher than earlier ones, which is worth noting if you're weighing whether this reflects a business that has improved its processes. One reviewer raised concerns about roof damage following a smoke alarm replacement and a lack of follow-through on repairs — but this appears to be an isolated account across the full review set, not a recurring pattern, so weigh it accordingly. When booking, it's worth confirming scope in writing for any job involving penetrations or roof access.
Their work
What it's like working with them
Based on a sample of Google reviews (42 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About NQ Power Up Electrical
Alex leads this Mackay-based electrical and air conditioning team, and reviews show he personally handles complex jobs — three-phase solar connections, full property cable replacements in difficult weather, and emergency power failures on public holidays including New Year's Eve. Luke is the go-to technician for diagnostics and servicing, with customers specifically noting his depth of knowledge on ageing systems and his willingness to talk problems through over the phone before dispatching. Pascal, Max, Charlie, and Brett round out the field team and office, consistently praised for arriving on time, explaining their work clearly, and cleaning up afterwards. The business covers a wide range of electrical services well beyond air conditioning — solar and battery storage, switchboard and meter box upgrades, smoke alarm work, stove and oven installations, shed wiring, ceiling fans, and sensor lighting — making them a single point of contact for most residential electrical needs. They appear particularly well suited to homeowners managing multiple jobs across time, with several reviewers noting they've returned for second and third projects over the years. Genuine emergency responsiveness is a recurring theme: the team has shown up within 10 minutes at 2am for a faulty smoke alarm and called back hours later to confirm a business had power restored after an Ergon fault.
Best for: emergency after-hours electrical faults, residential solar and battery storage installs, multi-service electrical jobs across a home, and air conditioner installation or replacement in the Mackay region.
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Claim This Profile — Free →Common questions about NQ Power Up Electrical
Does NQ Power Up Electrical handle genuine after-hours emergencies?+
Yes — multiple reviewers describe after-hours responses, including a 2am callout for a smoke alarm going off every 10 minutes (arrived within 10 minutes), a New Year's Eve switchboard failure, and a power outage on New Year's Day. Alex has also been noted for calling customers hours after a job to confirm power was restored. If you have an emergency, calling directly appears to be the most reliable path rather than leaving a message.
What solar and battery work does NQ Power Up Electrical do?+
Customers describe complete solar panel installations, battery storage additions, solar isolator repairs, and a complex three-phase solar connection that involved resolving pre-existing connection issues. Several reviewers mention follow-up support under warranty and local availability for ongoing system questions — a point Alex specifically appears to emphasise. One customer notes reduced power bills years after installation with no issues arising.
Which technicians are likely to handle my job, and what are they known for?+
Alex (the owner) tends to appear on complex or large-scale jobs — cable replacements, three-phase installs, and emergency situations. Luke handles diagnostics and servicing, and customers specifically note his ability to explain problems clearly, including over the phone. Charlie and Max are frequently mentioned for residential installs — praised for arriving early, explaining the work, and cleaning up. Pascal has been noted for appliance wiring. Brett handles quoting, and Mel or Sonya manage office scheduling and communication.
What do customers say about pricing at NQ Power Up Electrical?+
Several reviewers describe quotes as accurate and fairly priced, with one noting it was the 'best local price for solar.' No reviews describe unexpected cost blowouts, and the quote-to-completion experience is frequently described as straightforward. That said, reviews don't provide specific price points, so it's worth requesting an itemised quote — especially for multi-trade jobs like solar plus air conditioning installs.
Does NQ Power Up Electrical work on both residential and commercial properties?+
The majority of reviews describe residential work — homes, investment properties, and sheds. However, at least one reviewer thanks the team for attending their business quickly to keep clients cool, suggesting they do take on light commercial jobs. If you have a commercial or multi-tenancy property, it's worth confirming scope and licensing coverage directly, as reviews don't detail commercial project scale.