Complete Doors Mackay
Brandon on-site within 1.5 hours for a spring repair — and Zane earns 'perfectionist' on electric door installs.
Two customers, however, reported being unable to get a confirmed booking or adequate follow-through — one waited a week without a callback for a service call, and another couldn't convert a quoting conversation into an actual visit. That's enough mentions to be worth noting, though it may reflect job-type selectivity rather than a systemic problem. The practical takeaway: when you make contact, ask directly whether they service your specific job type and confirm a date before assuming you're booked in.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 308 garage doorss in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Complete Doors Mackay
Brandon and Zane are the two technicians mentioned most often in customer reviews, and they handle quite different ends of the job. Brandon is the one who shows up for assessments and urgent repairs — he replaced snapped roller door springs within 1.5 hours of a call on a hot summer day, and a separate customer praised his patience in explaining everything clearly to an elderly parent. Zane handles installations and is described by one customer as 'a perfectionist,' specifically called out after completing a double folding electric garage door install. Brad appears to handle the quoting side, with one customer noting a quote was turned around within a day of inspection. The business covers roller door repairs, spring replacements, and electric garage door installations — the reviews skew toward residential work rather than commercial projects. With about 26 years of operation and GST registration as a company, this is an established local outfit rather than a sole trader, which matters for warranty and accountability on larger installs.
Best for: urgent roller door spring repairs in Mackay, residential electric and folding garage door installations, and homeowners who want a technician who takes time to explain the work.
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Claim This Profile — Free →Common questions about Complete Doors Mackay
How quickly does Complete Doors Mackay respond to urgent repair calls?+
At least one customer had a technician (Brandon) on-site and the job completed within 1.5 hours of their initial call, including a spring replacement on a roller door in summer conditions. That said, other customers reported waiting over a week without a callback for routine servicing, so response times appear to vary. It's worth calling directly rather than messaging if your job is urgent, and confirming a specific time before assuming you're booked.
What types of garage doors does Complete Doors Mackay install or repair?+
Reviews mention roller doors, panel lift doors, and double folding electric garage doors — so they cover both manual and motorised residential setups. The business also stocks hardware and a range of door products in-store. One customer enquired about a front door and frame but found the business less responsive to that type of request, so their strongest suit appears to be garage-specific work rather than general door installation.
Who will actually come out to do my job?+
Based on reviews, Brandon handles urgent repairs and on-site assessments, and is consistently praised for being polite, knowledgeable, and good at explaining the situation to customers. Zane appears to handle installations and has been described as detail-focused on larger jobs like electric door setups. Brad is mentioned in the context of quoting. Reviews don't clarify how work is allocated, so you may want to ask when booking.
What do customers say about pricing at Complete Doors Mackay?+
Pricing feedback in the available reviews is mixed. One customer rated their product, price, and service positively on an electric door installation. Another felt a quoted price for a drive belt replacement — over $500 for what they described as an $80 part and an hour's labour — was too high, and suggested looking elsewhere. With only a small number of reviews on record, it's hard to draw a firm conclusion; asking for an itemised quote upfront would be sensible.
Does Complete Doors Mackay offer free quotes?+
The business advertises free quotes, and one customer received an in-person inspection and written quote within two days of their initial enquiry. However, another customer reported being unable to get them to commit to a site visit despite multiple messages, and felt the eventual emailed quote was high without follow-up. Getting a confirmed appointment date at the time of first contact will help avoid that experience.