Aero Glass and Aluminium Mackay
Michael named by multiple customers for showing up on time and delivering quality window installs — office team praised just as often.
Michael is named specifically for responsive, quality field work, and office staff Lucy and Elaine are each praised separately for keeping jobs coordinated from the admin side. One reviewer noted some internal staff communication issues that affected their job, and another echoed a similar point — worth keeping in mind for larger or multi-stage projects, though both still rated the business positively overall. The sample here is small (only 12 reviews to draw from), so treat these patterns as directional rather than definitive; recent reviews have trended slightly higher than earlier ones, which is a mild encouraging sign. If you're booking a multi-window or full-room renovation, it's worth confirming upfront who your point of contact will be and how progress gets communicated.
Their work
What it's like working with them
Based on a sample of Google reviews (15 total)
“turned up when they said they would for both quoting and installing”
“Lucy in the office went above and beyond for all of our needs”
What they help with
Based on what their customers hired them for
How they stack up
Context from 363 glass & glaziers in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Aero Glass and Aluminium Mackay
Michael leads the field work at Aero Glass and Aluminium, with reviewers specifically calling him out for prompt, high-quality window service — while office staff Lucy and Elaine both draw praise separately for going above and beyond to coordinate jobs. The business handles a range of residential glass and aluminium work including louvre installations, large sliding doors, custom shower screens, and window replacements, suggesting they're equipped for both smaller upgrade jobs and fuller renovation scopes. Their track record on scheduling stands out in the reviews: multiple customers independently noted that the team showed up when promised for both quotes and installations, and communicated clearly about manufacturing lead times — which matters when you're waiting on custom-made frames. Custom-fitted work appears to be a genuine strength; one customer had a shower screen made to measure and commented specifically on both the product quality and the installation. Based in Paget, they serve the Mackay region and appear well-suited to homeowners planning staged renovations — one reviewer mentioned getting louvres done in one room with plans to continue through the rest of the house. GST-registered and operating as a company for around 13 years, they're a structured business rather than a sole trader, which can matter when coordinating multi-window or multi-door jobs.
Best for: residential window and door replacements with custom sizing, staged home renovations requiring louvre or sliding door installation, and homeowners who want clear scheduling and a named point of contact throughout the job.
Location
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Claim This Profile — Free →Common questions about Aero Glass and Aluminium Mackay
What types of glass and window work does Aero Glass and Aluminium handle?+
Based on customer reviews, the business covers a range of residential glazing work including sliding door installation, louvre windows, custom shower screens, and window replacements. At least one customer had a shower screen made to fit their specific measurements and was happy with both the product and the install. They appear comfortable with full-room and staged renovation projects, with one reviewer planning to extend louvre installations across their whole house. For specialist or commercial enquiries not mentioned here, it's worth calling to confirm scope before booking.
How reliable is Aero Glass and Aluminium when it comes to showing up on time?+
Punctuality is one of the most frequently mentioned positives in their reviews — multiple customers specifically noted the team arrived when promised for both the quoting visit and the installation day. One reviewer also praised clear communication about manufacturing lead times, which is relevant if you're ordering custom-made frames or panels that need to be fabricated before installation. This pattern appears across independent reviews rather than just one or two, which gives it some weight given the small sample size.
Who are the key people I'd be dealing with at Aero Glass?+
Michael is named in reviews as the field operator, praised specifically for prompt and high-quality service. On the admin and coordination side, two office staff members — Lucy and Elaine — are each named in separate reviews for being helpful and going above and beyond in managing customer needs. Having named, consistent contacts on both the office and installation side can make a real difference on jobs that span quote, manufacture, and install phases.
Are there any concerns worth knowing about before hiring them?+
Two reviewers flagged that internal communication between staff caused some issues during their jobs — though both still rated the business positively overall and noted the end result was good. This is a mild pattern worth noting if your job involves multiple touchpoints or a longer timeline. The total review count is modest at 15 across roughly 13 years, so it's hard to draw firm conclusions either way. Asking upfront who your main point of contact is and how updates will be communicated is a reasonable step for any multi-stage job.
What area does Aero Glass and Aluminium cover?+
The business is based in Paget, QLD, which is part of the Mackay region. Reviews don't specify outer suburb coverage in detail, so if you're located outside central Mackay, it's worth confirming your address is within their service zone before booking a quote. Given they've operated in the area for around 13 years, local familiarity with Mackay-region homes and conditions is likely an asset.