Russcos Glazing Service
Technicians Rhys and Reece named by multiple customers for precise, on-time installs across screens, doors, and glazing.
The part worth knowing before you call: five reviewers describe a frustrating quoting process, including weeks-long delays, multiple unreturned calls, and quotes that arrived incomplete or felt significantly over-priced — and ratings in the more recent half of the review window have trended lower than the earlier period. That pattern doesn't affect every customer, but it's worth setting clear expectations upfront: ask for a written timeline on your quote and confirm whether your job involves a site visit before committing any waiting time. If your job is straightforward — a broken window, screen replacement, or a defined door installation — the track record here is strong.
Their work
What it's like working with them
Based on a sample of Google reviews (36 total)
“Rhys he went above and beyond and is an asset”
“Competitive price supplied and installed earlier than expected”
What they help with
Based on what their customers hired them for
How they stack up
Context from 363 glass & glaziers in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Russcos Glazing Service
Russcos covers a wide range of glazing and aluminium work — from emergency window replacements and shower screen installations to custom bi-fold doors, security screens, and full window suite replacements on new builds and renovations. Technician Rhys is repeatedly singled out for going above and beyond on security screen and mesh jobs, arriving on time and explaining the process clearly, while Reece is the name customers mention for precise measurement visits, door installations, and meticulous screen fitting. On the admin side, Lisa is praised for patient, plain-English explanations during the quoting stage — which matters on jobs involving multiple window types or screen configurations where the options can get confusing. The business handles both residential and light commercial work, with salon shopfront glass and residential renovation projects both appearing in the review record. For straightforward installs and replacements, the team is frequently described as faster than expected and competitively priced; however, a handful of customers report slow quote turnaround and difficulty getting callbacks on more complex or multi-item jobs, so they suit homeowners whose timeline has some flexibility more than those needing a same-week answer on a large project.
Best for: residential security screen and window screen installations, custom bi-fold door and aluminium joinery projects, and straightforward window glass replacements where timeline flexibility allows for the quoting process.
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Claim This Profile — Free →Common questions about Russcos Glazing Service
What types of jobs does Russcos Glazing handle?+
Based on customer reviews, Russcos handles a broad mix of glazing and aluminium work including security screen installs, window glass replacement, shower screens, bi-fold door manufacture and installation, and commercial shopfront glazing. They appear equally comfortable with one-off repairs and larger renovation projects spanning multiple windows or door types. Customers have used them on both residential properties and small commercial premises like salons.
How do customers rate Russcos on pricing?+
The majority of customers who completed a job describe the pricing as competitive or reasonable, and several note the final cost matched the quoted price. That said, a handful of reviewers felt the initial quote was significantly higher than what they found elsewhere, and one customer sourced parts independently for a fraction of the quoted price. It's worth getting a detailed breakdown of labour versus materials if the quote seems high, as some reviewers found that request was not always met with a response.
How long does it take to get a quote from Russcos?+
This is the area where reviews show the most variation. Many customers describe a smooth, prompt experience from first contact through to installation. However, five reviewers specifically mention difficulty getting a quote returned — with waits ranging from weeks to three months and multiple follow-up calls needed. If your project is time-sensitive, it's worth asking at the first call how long the quoting process typically takes and whether you can expect a callback window.
Who are the main technicians and what are they known for?+
Rhys is the most frequently mentioned technician across reviews and is consistently praised for punctuality, clear communication, and going above and beyond — particularly on security screen and mesh jobs. Reece is praised by multiple customers for precise measurement visits and meticulous installation on window screens and doors. On the admin side, Lisa is specifically called out for patiently explaining product options in plain language during the quoting stage.
Does Russcos handle emergency glazing callouts?+
One reviewer noted being told to expect a two-week wait when requesting an emergency repair, which suggests immediate emergency response is not guaranteed. That said, several other customers describe getting same-week or faster-than-expected service for non-urgent breakage repairs, including a salon shopfront window. If urgency is a factor, call ahead and ask specifically about their current wait time for emergency work before committing.