Porters Glass and Aluminium
Tim and Andrea are called out by name for repair work and quoting — the kind of staff-specific praise that's worth knowing before you book.
Delays of three to six months on orders, warranty claims left unresolved for close to a year, and contradictory information from different staff members are each mentioned by multiple reviewers, not isolated complainants. That said, positive reviews do exist across the same period, which makes this a business where your experience may depend heavily on who you deal with and whether you get the specifics of timelines and installation scope confirmed in writing before paying a deposit. Worth asking directly: what's the current lead time, who is the single point of contact for your job, and what's the written warranty resolution process before you commit.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“very impressed with Tim and Porters”
“Ordered my screen doors 6 months ago and still haven't been given an install date”
What they help with
Based on what their customers hired them for
How they stack up
Context from 363 glass & glaziers in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Porters Glass and Aluminium
Porters Glass and Aluminium carries around 26 years of operation behind it and covers a wide product range — security screens, sliding doors, shower screens, and aluminium window installations for residential new builds and renovations in the Mackay region. Specific team members do stand out in the reviews: Tim is praised for hands-on repair work, particularly with security screens and shower doors, and is noted for diagnosing warranty issues on the spot rather than referring customers elsewhere; Andrea is singled out for her in-store customer service and quoting process. The business stocks and installs branded products including Stainless View security screens, which suggests a supply-and-install model rather than custom fabrication on demand — useful context if you're sourcing products they don't carry. Installers are described by satisfied customers as clean and efficient, and at least one emergency glazing job was handled same-day with strong results. However, reviews across the past few years point to meaningful inconsistency between individual staff, particularly around what's communicated at quote versus install stage, and follow-through on warranty claims and ongoing jobs.
Best for: emergency glazing repairs needing same-day attention, residential security screen and sliding door installations where you can confirm timelines upfront, and homeowners who can visit the showroom in person to work directly with staff.
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Claim This Profile — Free →Common questions about Porters Glass and Aluminium
What types of products does Porters Glass and Aluminium supply and install?+
Reviews and the business name point to a broad residential range including security screens (including Stainless View branded screens), sliding doors, shower screens, and aluminium windows. They appear to operate on a supply-and-install model for new builds and renovations. If you need a specific product brand or style, it's worth calling ahead to confirm they carry it before visiting their showroom, which multiple reviewers describe as well-stocked with in-store displays.
How long are current lead times for orders?+
This is the single most important thing to clarify before placing an order. Multiple reviewers across the past few years describe being told one timeframe at the point of order — sometimes as short as six days — and then being told a significantly longer one after payment, in some cases stretching to three to six months or more. Always ask for the current lead time in writing as part of your quote, and confirm it again before paying a deposit.
Does Porters handle emergency glazing repairs?+
At least two reviewers specifically mention emergency or urgent jobs being handled quickly, with one describing same-day assistance and rating the service highly. This suggests they can accommodate urgent work when capacity allows, though the reviews don't specify whether emergency callouts are a formal offering or handled case-by-case. Call directly to check availability and any after-hours options.
Are there specific staff members worth asking for?+
Yes — Tim is mentioned by name in reviews for hands-on repair work, including security screen fixes and shower door adjustments, and is described as thorough and pleasant. Andrea is praised for her customer service and quoting process. If you're booking a repair or initial consultation, it may be worth asking if either is available, as the reviews suggest individual staff quality varies.
How does Porters handle warranty claims and after-sales issues?+
This is an area where reviews raise genuine concerns — several customers describe lodging warranty issues and then receiving little or no follow-up for months, despite repeated calls and emails. One reviewer mentions an 11-month unresolved issue; another waited three months for a return visit that never came. Before purchasing, ask specifically how warranty claims are managed, who handles them, and what the expected response time is in writing.