All Things Pest Control
A decade of repeat clients — and named technicians customers ask for by name.
That kind of retention in a category where switching is easy is a meaningful signal. Named team members appear repeatedly across different review periods: Troy for annual inspections, Ashley for possum work, Kim and Sarhi for office communication, and Cassie/Casa for on-site sprays — so you're not dealing with anonymous rotating contractors. The no-upsell pattern comes up independently across multiple reviewers, including one who specifically contrasted it with a prior provider; if you've been oversold pest treatments before, that's worth noting. For first-time bookings, reviews suggest you can get a quote over the phone without needing an in-person assessment visit first.
Their work
What it's like working with them
Based on a sample of Google reviews (192 total)
“annual email reminders with the updated price already included”
“awesome and careful around our dogs and birds”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 pest controls in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About All Things Pest Control
Run by a tight-knit family team — Josh and Sarhi handle the knowledge-heavy consultations and client communication, Kim manages bookings and keeps the scheduling seamless, Troy carries out annual inspections and is praised for punctuality, Ashley specialises in possum trapping and relocation (including early-morning collections), and Cassie and Casa are both mentioned by name for thorough on-site treatments. The business covers a genuine spread of pest situations: general household sprays on a 12-month cycle, termite barrier installations and inspections, possum removal from roofs and sheds, commercial pest management for venues like clubs and bowls facilities, and exit pest control for rental transitions. What sets them apart operationally is their annual email reminder system — clients are contacted before their service is due with the updated price already included, so there's no need to chase a quote or remember the date. Reviewers across multiple years consistently note they don't upsell or push unnecessary treatments, which is a notable pattern for this category. They also serve rural properties around the Mackay district, not just the city, and explicitly use chemicals rated safe for pets — a detail that comes up unprompted across several reviews. Long-term clients go back a decade, and they also work for local community organisations, including surf lifesaving clubs.
Best for: Mackay homeowners wanting a reliable annual pest control program with no-chase rebooking reminders, rural and suburban properties with termite exposure, possum removal requiring humane trapping and relocation, and commercial or rental properties needing ongoing scheduled pest management.
Location
Often needed together
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Claim This Profile — Free →Common questions about All Things Pest Control
Does All Things Pest Control service rural and outer Mackay properties?+
Yes — reviews specifically mention properties near Kuttabul, which is outside the Mackay urban area, and the business is described as serving 'Mackay and District.' If you're on a rural block, it's worth confirming your exact location when you call, but the evidence suggests they're comfortable travelling beyond the city limits. One rural reviewer specifically called out that they handle the additional pest exposure that comes with bush properties, including termites and spiders.
What do customers say about pricing at All Things Pest Control?+
Multiple reviewers independently describe pricing as 'reasonable,' 'affordable,' and 'competitive' — and several specifically noted they were not pushed to upgrade or add unnecessary services, which affected their perception of value. The annual reminder system includes the updated price upfront, so there are no surprise quotes at rebooking time. One reviewer mentioned receiving a phone quote immediately rather than waiting weeks for an in-person assessment, which suggests transparent pricing from the first contact.
Can All Things Pest Control handle possum problems?+
Yes, Ashley from the team is specifically named in multiple reviews for possum work. The process described involves setting a trap, inspecting the property to identify entry points, providing advice on prevention, and returning to collect and relocate the possum — including one instance of an early-morning collection. Reviewers describe the service as prompt and thorough, not just a one-visit drop-off-a-trap arrangement.
Are the chemicals they use safe around pets?+
Several reviewers mention pet safety unprompted — one specifically called out that the technician was careful around dogs and birds, and another (with a rural property) noted the chemicals are safe for 'fur babies.' This suggests it's part of how they approach residential jobs rather than something you have to specifically request. If you have unusual pets or a particularly sensitive animal, it's still worth mentioning when you book so the technician can plan accordingly.
Do they service commercial properties as well as homes?+
Yes — reviews include accounts from clubs, bowls facilities, and commercial properties managing ongoing pest contracts, some spanning multiple venues. One management team reviewed them after years of continuous service across two venues with no complaints. They've also handled commercial rodent outbreaks. If you're a business owner, they appear to offer scheduled ongoing management rather than just one-off visits.