Mackay Pest Control
Technicians Matt and Alex have customers returning year after year — some for over a decade — for termite inspections with written reports and annual pest sprays.
Matt Harris and Alex Lord are named frequently enough that you can reasonably ask for either by name depending on the job: Matt is the go-to for termite inspections with written reports, Alex for annual spray services and barrier installs where continuity matters. The communication style is a genuine differentiator — technicians routinely follow up after jobs, especially when the homeowner wasn't home, and flag adjacent issues like overdue protection without turning it into a sales pitch. One review raises concerns about a $100 price increase and difficulty getting a response by email in mid-2025, though no other review echoes this, so treat it as an isolated instance rather than a pattern and confirm pricing in writing before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (136 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 pest controls in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Mackay Pest Control
Matt Harris leads the technical work at Mackay Pest Control, and across the 50 reviews analysed he's praised specifically for termite inspections with detailed written reports, full property tick treatments, and tailoring chemical applications around pets and household circumstances. Alex Lord handles a significant share of annual general pest spray appointments and termite barrier installations — customers highlight his ability to recall individual property histories year-to-year and his patience walking nervous homeowners through barrier work. Ray and the support team round out larger jobs like multi-unit retirement village termite inspections, while Natasha and Tricia handle booking and phone enquiries, both name-checked for making the admin side genuinely easy. The team's working style leans toward over-communication rather than under — technicians send follow-up messages after unattended visits, flag unrelated issues like overdue termite protection, and supply written reports and treatment plans rather than verbal summaries alone. They're particularly well-suited to homeowners managing older Queensland properties, deceased estates with active termite problems, or anyone wanting a long-term relationship with a crew that tracks their home's history rather than starting fresh each year.
Best for: annual termite inspections with written reports on older Queensland homes, termite barrier installation where you want a patient technician who answers every question, long-term pest management relationships with technicians who track your property year-to-year, and homeowners who need reliable communication when they can't be present during the job.
Location
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Claim This Profile — Free →Common questions about Mackay Pest Control
Which technician should I request for a termite inspection versus a general pest spray?+
Based on the reviews, Matt Harris is the technician most associated with termite inspections — customers specifically praise his detailed written reports, thorough approach, and clear explanations of treatment options. Alex Lord is frequently mentioned for annual general pest spray appointments, and several customers highlight his ability to remember their property's history from previous years. For larger or multi-property jobs, the team has also deployed Ray alongside Matt. When booking, it's worth mentioning the job type so the right technician is assigned.
What areas does Mackay Pest Control service?+
The business is based in Paget, QLD, and reviews reference properties across the broader Mackay region. Reviews mention a retirement village inspection across multiple units, a Queenslander close to 100 years old, and residential homes — suggesting they handle both standard suburban homes and larger or older properties. For coverage of specific surrounding suburbs, confirm directly when booking as the reviews don't specify exact service boundaries.
What do customers say about pricing at Mackay Pest Control?+
Several reviews describe their pricing as 'affordable' and 'fair', and one customer specifically mentions receiving a discount when booking two homes at once. One review from mid-2025 flags an unexpected $100 increase on a renewal quote and difficulty getting an email response explaining it — though no other review in the sample raises a similar concern. To avoid surprises, it's worth requesting a written quote that matches your previous invoice before confirming the booking.
Do they communicate during the job if I'm not home?+
Yes — this comes up repeatedly in reviews as a genuine strength. Multiple customers note that Matt in particular sends a detailed follow-up message after completing a job at an unattended property, including what was found (for example, rodent activity), what was done, and any further recommendations like overdue termite protection. Customers describe the process as 'smooth and stress-free' even when they were at work during the visit. This makes them a practical option for homeowners who can't be present during the appointment.
Do they offer termite barriers and what does that process look like?+
Termite barrier installation is one of the services mentioned most in reviews. Alex Lord is the technician most frequently named for this work, with customers highlighting his patience in answering ongoing questions and explaining the process step by step. Reviews describe the full process from initial inspection through to barrier installation, with customers noting they felt informed and supported throughout — particularly useful given how stressful termite discoveries tend to be. A written report and treatment recommendations are supplied after inspections, which helps homeowners understand their options before committing.