J & B Pest Control
Seven-year repeat customers name Elvis by name — rare loyalty for a pest control team this size.
From the 40 reviews analysed, Jeff, Bec, and Elvis are each named individually, and the division of labour is clear: Bec handles communication and scheduling with notable care, Elvis executes treatments methodically and keeps homeowners informed on the day. Pre-purchase inspections appear multiple times as a specific strength, with buyers describing detailed reports and thorough walkthroughs — worth knowing if you're about to exchange contracts. If you're booking, it's worth confirming turnaround time for written inspection reports directly, since at least one reviewer experienced a delay receiving theirs.
Their work
What it's like working with them
Based on a sample of Google reviews (52 total)
“very reasonable considering the time spent on the job”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 pest controls in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About J & B Pest Control
Jeff and Bec run J&B as a family operation, with their technician Elvis handling the on-ground work — and each plays a distinct role customers notice. Bec manages bookings and client communication, consistently praised for her warmth and organisation including annual reminder emails that prompt repeat customers; Elvis is the one showing up at your door, known for arriving on time, keeping you informed as he works, and being thorough enough that a seven-year repeat customer specifically named him as 'every bug's worst nightmare.' The business covers general pest treatment, termite inspections, pre-purchase pest reports, and targeted treatments for stubborn ant problems — including micro and black ant infestations that have challenged other providers. Their work skews heavily residential, and multiple reviews describe them handling homes with young children and pets on-site without disruption, which points to a working style that's mindful of busy households. Pre-purchase inspections are a notable niche: several buyers mention using J&B specifically for that, with detailed written reports and a willingness to walk clients through findings and answer questions patiently. For Mackay homeowners who want the same technicians returning year after year rather than a rotating roster, this sole-trader setup delivers exactly that continuity.
Best for: annual termite and pest management in Mackay homes, pre-purchase pest inspections for property buyers, households with pets and children needing a low-disruption treatment, and homeowners with persistent ant infestations that haven't responded to other treatments.
Location
Often needed together
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Claim This Profile — Free →Common questions about J & B Pest Control
Who are the key people at J&B Pest Control and what do they each handle?+
J&B is a family-run operation with three people customers regularly mention by name. Bec manages bookings, client communication, and sends annual reminder emails to keep your treatments on schedule. Jeff is co-owner and part of the broader team. Elvis is the primary on-site technician, praised across multiple reviews for punctuality, clear communication during treatments, and thoroughness — one seven-year repeat customer described him as 'every bug's worst nightmare.'
Does J&B Pest Control do pre-purchase pest inspections, and what do their reports cover?+
Yes — pre-purchase inspections appear as a clear niche for J&B, with several buyers mentioning them specifically in reviews. Customers describe the inspections as thorough, with detailed written reports and a willingness to walk clients through findings and answer questions patiently. If you're purchasing a property in the Mackay region, it's worth confirming their report turnaround time directly, as at least one reviewer noted a delay receiving their report after the inspection was completed.
What do customers say about J&B's pricing?+
Pricing comes up in roughly half the reviews analysed, and the consistent description is 'reasonable' or 'good value' relative to the time and thoroughness of the job. No reviews describe unexpected charges or price complaints. Several long-term customers mention that competitive pricing is part of why they've returned annually for five or more years, suggesting the value holds across repeat bookings rather than being a first-visit discount.
Is J&B Pest Control suitable for homes with children and pets?+
Multiple reviews specifically mention that treatments were carried out with young children and pets at home without any disruption or issue. Customers describe the team as respectful of their household and mindful of the environment they're working in. If you have specific concerns about products used around pets, it's worth raising this when you book — reviewers note that questions are answered thoroughly both over the phone and on the day.
What happens if the pest treatment doesn't work as expected?+
J&B offers a re-spray warranty — at least three reviewers mention this directly, with one long-term customer noting they 'are happy to return and respray if I'm not seeing the results I expect.' This applies to general pest treatments; confirm with Bec at the time of booking whether the warranty terms apply to your specific pest type and treatment, as conditions may vary between services like general spraying versus termite inspections.