Coll Plumbing
Shows up after cyclones and on Boxing Day — availability when most local plumbers go quiet.
That's the single most useful thing to know before calling them. Recent reviews in the sample are trending more positive than earlier ones, which is worth noting even if the small review pool makes it hard to read too much into it. With only 15 total reviews across roughly seven years, you're making a call on limited data — but the pattern of availability and specific callouts of individual staff like Dale and the receptionist suggests a team that treats responsiveness as part of the job, not an afterthought. If you're planning routine maintenance, they're worth a call; if you're in an emergency, the evidence suggests they're more likely to pick up than the average local plumber.
What it's like working with them
Based on a sample of Google reviews (15 total)
“always open and honest with us”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 plumbers in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Coll Plumbing
Dale is the standout name in Coll Plumbing's reviews — customers specifically call him out for handling water leaks cleanly and without fuss, which is a meaningful signal when your home is at risk. What sets this company apart is their availability during genuinely difficult moments: one customer got a plumber after 6pm the day after Cyclone Debbie, and another had someone out on Boxing Day — situations where most local tradies are simply unreachable. The receptionist is also mentioned by name as part of the experience, with one customer noting the first phone call alone made them feel reassured, which suggests the whole operation — not just the on-site work — is set up to handle stressed homeowners. With around 26 years in the Mackay region, they've got the local experience to handle the humidity, storm damage, and ageing infrastructure that coastal Queensland properties throw up. They're best suited to homeowners who need responsive help fast, rather than homeowners planning a long renovation who can shop around for weeks.
Best for: urgent after-hours plumbing emergencies, storm or cyclone damage repairs, and homeowners who need a responsive local plumber rather than a long-lead renovation contractor.
Location
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Claim This Profile — Free →Common questions about Coll Plumbing
Does Coll Plumbing do emergency callouts outside business hours?+
Yes — and it's one of the things customers specifically mention. One review confirms a plumber arrived after 6pm the day after Cyclone Debbie, and another notes they came out on Boxing Day. If you're in a genuine emergency and other plumbers aren't answering, the evidence suggests Coll is worth calling. It's worth confirming current after-hours availability and any after-hours rates when you call.
What areas does Coll Plumbing service?+
They're based in Paget, QLD, which puts them in the Mackay region. Reviews don't specify exact coverage boundaries, so if you're outside central Mackay — in the northern beaches, the Pioneer Valley, or further out — it's worth asking when you call whether they service your area and whether a travel fee applies.
What do customers say about Coll Plumbing's pricing?+
One reviewer specifically called out their pricing as honest and compared them favourably to other local plumbers who didn't respond at all. There's no detailed pricing data in the reviews, and with only 15 total reviews it's hard to draw strong conclusions, but the honest pricing mention is a positive signal. Ask for an estimate upfront — reviews suggest they're straightforward in communication.
Who will actually do the work if I book Coll Plumbing?+
A plumber named Dale is mentioned by name in at least one review and specifically praised for handling a water leak professionally and without complications. The receptionist is also called out positively as part of the overall experience. Beyond Dale, reviews don't name other individual technicians, so it's worth asking who will be assigned to your job if you have a preference.
Are they reliable for repeat or ongoing maintenance work?+
At least one customer mentions using Coll Plumbing multiple times and being happy with the service each time, describing them as prompt and efficient. That's a useful signal for homeowners looking for a plumber they can call back rather than searching from scratch each time. Given the small total review count, it's not possible to say this is a universal pattern — but there's nothing in the reviews that contradicts it either.