Tri Plumbing Services, Mackay
Owner Simon has talked multiple customers through plumbing fixes over the phone — free of charge — rather than sending someone out unnecessarily.
Simon, who appears to lead the business, stands out for genuine problem-solving: several customers describe him troubleshooting faults over the phone and resolving issues at no charge when a call-out wasn't actually needed. A small number of reviews (3 of the 50 sampled) describe follow-through problems on jobs requiring return visits — work left incomplete, calls not returned, timelines stretching unexpectedly — so if your job involves multiple stages, it's worth confirming a clear completion schedule upfront. For urgent, single-visit plumbing needs like hot water failures, burst pipes, or blocked drains, the evidence is consistently strong.
Their work
What it's like working with them
Based on a sample of Google reviews (124 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 plumbers in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Tri Plumbing Services, Mackay
Simon, who appears to be the owner or senior figure at Tri Plumbing, is the standout name across multiple reviews — praised specifically for remote troubleshooting over the phone, talking customers through problems to avoid unnecessary call-outs, and coordinating jobs from interstate when needed. Cale is mentioned by name for going above and beyond on unusual jobs, including unblocking a toilet aboard a 70-foot Sunseeker yacht, while Dave is noted for prompt emergency response on public holidays. The business is particularly well-suited to hot water system work — replacements, fault diagnosis, and emergency repairs appear repeatedly across the review sample, and the team has even provided temporary replacement units while permanent installs were arranged. Their 24-hour callout service is a real differentiator: multiple reviewers confirm that midnight and weekend calls actually get answered and result in same-morning attendance. Beyond residential plumbing, the Google categories also list roofing contractor, which is an unusual pairing worth confirming directly if that's relevant to your job — reviews don't shed light on that side of the business.
Best for: emergency hot water system failures requiring same-day response, after-hours and weekend burst pipe callouts, and blocked drain jobs needing creative problem-solving.
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Claim This Profile — Free →Common questions about Tri Plumbing Services, Mackay
Does Tri Plumbing Services actually respond to after-hours emergencies?+
Yes — multiple reviewers confirm this in specific detail. One customer called at midnight on the Saturday night before Easter Sunday and had a plumber (Dave) on-site by 9am the next morning. Another had a burst flexible hose under their kitchen sink resolved within an hour of calling on a weekday afternoon. The 24-hour callout claim appears to be genuine based on the review pattern, though response times will vary by how busy the team is.
What do customers say about Tri Plumbing's pricing?+
Most reviewers describe pricing as competitive or fair, with no nasty surprises. One reviewer, however, raised a concern about the hourly rate ($159 per hour plus a fuel levy) not being disclosed upfront at the time of booking for a planned weekday job — so it's worth asking for a written quote or rate confirmation before work begins, particularly for larger jobs. For emergency call-outs, rates were not flagged as an issue across the sample.
Is Tri Plumbing good for hot water system work specifically?+
Hot water is clearly one of their core strengths. Across the reviews we analysed, HWS failures — including element faults, thermostat issues, and full replacements — came up more than any other service type. The team has supplied temporary replacement units while permanent installs were arranged, and Simon is specifically praised for remote diagnosis that resolved HWS faults over the phone without a call-out. They appear equipped for both electric and gas systems.
Who are the key people at Tri Plumbing, and what are they known for?+
Simon appears to be the owner or principal — he's mentioned by name across several reviews for phone-based problem-solving, remote coordination, and willingness to help customers avoid unnecessary costs. Dave is specifically noted for emergency response, including an Easter Sunday call-out. Cale is praised for persistence on difficult or unusual jobs, including a marine plumbing job on a large private vessel. Dean and Mitch are mentioned together for finding creative solutions on a hard-to-trace stormwater blockage.
Is Tri Plumbing suitable for multi-stage renovation or bathroom fit-out work?+
They do take on bathroom rough-ins and fit-outs, and some reviewers report great experiences with staged residential work. However, a small number of reviews describe issues with return visits not being completed on time — including one case where follow-up work was still outstanding after seven weeks. If your job involves multiple visits or staged completion, it's worth locking in a clear schedule and getting confirmation in writing before work starts.