Drainworx Plumbing, Gas & Roofing Mackay & Whitsundays
Beau and Dan both named for fixing gas emergencies on the spot, same day, without leaving a mess.
That said, from the 6 reviews analysed, the clearest signal is same-day gas leak resolution: multiple customers called for urgent gas work and had it sorted within the hour, with technicians Beau and Dan each named for reliable, tidy, on-the-spot fixes. One reviewer had a poor experience with a no-show and no communication, but with just a single mention in a tiny review pool it's impossible to know whether that reflects a recurring issue or an isolated incident — worth asking them directly about their scheduling and how they communicate if you have a time-sensitive job.
Their work
What it's like working with them
Based on a sample of Google reviews (7 total)
“friendly, professional and informative and explained everything to us”
“Great value for money and prompt service”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 plumbers in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Drainworx Plumbing, Gas & Roofing Mackay & Whitsundays
Drainworx covers an unusual combination of trades — plumbing, gas fitting, and roofing — which means they can handle multi-system jobs on the one callout rather than coordinating separate contractors. Gas leak response appears to be a genuine strength: two reviewers called them out specifically for gas emergencies and both had the issue resolved the same day, with technician Beau credited in one instance for diagnosing and fixing the problem without leaving a mess. Dan is named separately for fast problem-solving, with one customer saving his number for future use after a sub-hour resolution. The team's working style leans toward explanation — at least one customer noted they were walked through what was wrong and why — which suits homeowners who want to understand the fix, not just pay for it. As a local family business serving Mackay and the Whitsundays, they appear best suited to residential repair and emergency callouts rather than large commercial projects. Same-day availability for urgent gas and plumbing work seems to be where they consistently deliver.
Best for: same-day gas leak repairs, urgent residential plumbing callouts, and households wanting a single contractor for both plumbing and roofing work.
Location
Often needed together
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Claim This Profile — Free →Common questions about Drainworx Plumbing, Gas & Roofing Mackay & Whitsundays
Does Drainworx handle gas emergencies on the same day?+
Based on multiple customer reviews, same-day gas leak resolution appears to be a genuine strength. Two separate customers called for urgent gas work and both had the issue fixed on the same visit. Technician Beau is specifically mentioned for diagnosing and repairing a gas leak in a single callout without leaving any mess behind. If you have an urgent gas issue, it's worth calling directly to confirm current availability.
What areas does Drainworx service?+
Drainworx covers Mackay and the Whitsundays region in Queensland. Reviews don't specify exact suburbs or distance limits, so if you're on the outer edges of the Whitsundays it's worth confirming they'll travel to your location before booking.
Which technicians are likely to turn up and what are they known for?+
Customers name two technicians — Beau and Dan — in separate reviews. Beau is praised for being friendly, professional, and thorough in explaining what was wrong with a gas system. Dan is credited with resolving a plumbing problem in under an hour. Both are described as prompt and tidy. Reviews don't clarify which technician handles which type of job, so you may not be able to request a specific person.
Do they do roofing as well as plumbing and gas?+
Yes — Drainworx is listed as both a plumber and a roofing contractor, which is relatively unusual for a single local business. This means they can potentially handle roof repairs alongside plumbing or gas work on the same property. However, none of the current customer reviews specifically mention roofing work, so it's worth asking them about their roofing experience and whether they handle your type of roof before committing.
What do customers say about Drainworx's pricing?+
One reviewer specifically called out 'great value for money,' describing them as a local family business worth recommending. Beyond that single mention, the reviews don't go into detail about pricing or hourly rates. Given the small number of reviews available — only 7 in total — it's a good idea to request a quote upfront and confirm call-out fees before booking.