Ezi Group Plumbing & Roofing
Showed up immediately for a burst pipe — and didn't charge a call-out fee to do it.
That said, the single review does point to something genuinely useful: they attended an emergency pipe repair without a call-out fee, which is a meaningful financial detail if you're dealing with an urgent situation in Mackay. For smaller urgent repairs or a first job to test the waters, the no-call-out-fee model and direct sole-trader contact are worth a conversation — just confirm pricing, scope, and whether they carry appropriate plumbing and roofing licences before work starts.
Their work
What it's like working with them
Based on a sample of Google reviews (1 total)
“They came straight out and fixed a broken pipe”
“Friendly staff over the phone”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 plumbers in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ezi Group Plumbing & Roofing
When a pipe bursts and you need someone out fast, this sole-trader operation appears to move quickly — the one recorded job involved responding immediately to a broken pipe without charging a call-out fee, which stands out in a market where call-out fees are standard practice in Mackay. Running as a sole trader means you're dealing directly with the person doing the work, not a dispatcher routing jobs to unknown subcontractors. The business covers both plumbing and roofing under the one operation, which is a practical combination for homeowners dealing with water ingress issues that can blur the line between a roof problem and a plumbing problem. Based on the single available review, phone communication is friendly and approachable, suggesting the owner handles enquiries personally rather than through a call centre. With around seven years active in the Mackay area, there's some local longevity behind the business even if the online review trail is thin. GST registration confirms the business operates at a commercial scale and is set up for formal invoicing.
Best for: emergency burst pipe repairs with no call-out fee, residential plumbing faults needing a fast same-day response, and water-related issues where both plumbing and roofing may need to be assessed together.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Ezi Group Plumbing & Roofing
Does Ezi Group Plumbing & Roofing charge a call-out fee?+
The one available customer review specifically mentions there was no call-out fee for an emergency pipe repair, which is worth noting given that call-out fees are common in Mackay. However, with only one review on record, it's worth confirming this directly with the business before booking, as fee structures can vary by job type or distance. Ask when you call whether the no-call-out-fee policy applies to your specific situation.
How quickly does Ezi Group respond to plumbing emergencies?+
Based on the single available review, the team attended a burst pipe job immediately after being called — the customer described them coming 'straight out.' This suggests they prioritise urgent jobs, though with only one data point it's hard to say how consistently this happens across busy periods. If speed matters for your job, call directly and ask about their current availability and typical response times.
Does Ezi Group handle both plumbing and roofing jobs?+
Yes — the business name and Google listing confirm they operate across both plumbing and roofing, which is a practical combination for water-related issues that can span both trades. This can be useful if you have a roof leak that's unclear whether it's a roofing or plumbing issue, as one operator may be able to diagnose across both. Reviews don't go into detail on roofing work specifically, so it's worth discussing the scope of your roofing job directly with them.
Is Ezi Group Plumbing & Roofing suitable for larger renovation or commercial work?+
The business operates as a sole trader, which typically suits residential repairs and smaller jobs rather than large-scale commercial or multi-trade renovation projects. The single review covers a residential pipe repair, so there's no evidence from customer feedback about how they handle more complex work. If your job is large or time-sensitive with multiple trades involved, ask directly about their capacity and whether they take on that type of work.
What areas around Mackay does Ezi Group service?+
The business is based in Mackay, QLD, but their exact service radius isn't specified in their listing or available reviews. Reviews don't mention travel distance or coverage area. Contact them directly to confirm whether they service your suburb, particularly if you're in an outer Mackay area or nearby region.