Geiger Solutions
Shannon's roofing and plumbing phone advice has saved multiple customers from costly wet-season surprises.
That kind of informed first contact is rarer than it sounds. Four reviews in the sample do flag a recurring issue with missed quote appointments and no-show call-backs, which is worth noting — confirm a specific time window and ask for a direct contact number before blocking out your day. Recent reviews have trended noticeably higher than earlier ones, which is a reasonable sign things may be improving, though 18 total reviews is a modest base to draw firm conclusions from.
Their work
What it's like working with them
Based on a sample of Google reviews (18 total)
“thanks Brad for your friendly service and kind chat”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 plumbers in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Geiger Solutions
Shannon and Brad run Geiger Solutions together — Shannon handles customer enquiries and consultations from the office, while Brad (and a wider team that has reportedly grown in response to local demand) does the on-ground work. Shannon is specifically praised for her roofing knowledge, guiding homeowners through leak assessments and wet-season prep without upselling unnecessary work. Brad has been called out by name for friendly, personable service on plumbing jobs. The business spans both plumbing and roofing — an unusual dual-trade offering in Mackay that makes them worth considering when a single incident (like a tree through a gutter) involves both water ingress and structural roof damage. Reviews suggest they're most responsive for urgent residential jobs — leaking toilets, storm-damaged gutters, and roof leaks — rather than large-scale commercial or new-build plumbing contracts. They're a small operation, so availability can vary; checking response time expectations upfront is worthwhile, particularly if your job requires a site visit or formal quote.
Best for: urgent residential roof leak or storm damage jobs, leaking toilet and general plumbing repairs, and homeowners who want an informed phone consult before committing to a callout.
Location
Often needed together
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Claim This Profile — Free →Common questions about Geiger Solutions
What types of jobs does Geiger Solutions handle?+
Geiger Solutions covers both plumbing and roofing work — an uncommon combination that customers have found useful when a single incident involves both, like storm damage causing roof and water ingress issues. Specific jobs mentioned in reviews include leaking toilets, roof leak assessments, gutter repairs after tree damage, and wet-season roof preparation. Their Google categories also list general contracting, suggesting broader repair scope. If your job sits outside those areas, it's worth calling Shannon directly to confirm they can take it on.
What do customers say about Geiger Solutions' pricing?+
Pricing feedback is limited across the reviews available, but one customer specifically noted the cost was 'fair' for a leaking toilet fix, and another called the price 'well priced given the extent of work required' for storm gutter repairs. There's no pattern of complaints about overcharging. Reviews don't mention specific dollar figures, so it's best to request a written quote to compare.
How responsive is Geiger Solutions for urgent plumbing or roofing jobs?+
Several customers describe fast attendance for urgent issues — one had a leaking toilet attended 'straight away' after calling, and another had storm-damaged gutters sorted quickly enough to proceed with an insurance claim. That said, four reviews report missed or uncommunicated quote appointments, so responsiveness appears more reliable for reactive emergency calls than for pre-scheduled site visits. When booking a quote, confirm a specific time window and ask for a direct callback number.
Who will I speak to when I contact Geiger Solutions?+
Shannon handles phone enquiries and customer communication from the office, and she comes up repeatedly in reviews for giving knowledgeable, practical advice on both roofing and plumbing issues — not just booking jobs. Brad is the tradesperson customers have named on-site, praised for being friendly and easy to deal with during plumbing visits. The business has reportedly grown its on-ground team in response to local demand, so other crew members may attend depending on the job.
Does Geiger Solutions operate locally in Mackay or travel further afield?+
They're based in Mackay and reviews suggest they focus on the local residential market. One negative review noted they were located '100 meters from the office' and still had attendance issues, which implies local coverage rather than wide regional travel. If your property is outside the Mackay area, confirm service availability directly before booking.