Roy Sturdy Plumbing, Gasfitting & Roofing
Owen quoted a fair price, showed up same-day, and charged exactly what he said — something multiple customers tested against other Mackay plumbers first.
The standout detail worth noting before you call: at least two reviewers specifically contrasted Roy Sturdy's quotes against other Mackay plumbers they'd already rung, and both chose this business after finding competitors either unavailable or significantly more expensive. If you're weighing up whether to book, it's worth asking upfront about same-day availability and confirming the quote is fixed-price — the reviews suggest those are real strengths, not just marketing language.
What it's like working with them
Based on a sample of Google reviews (6 total)
“After calling other plumbers and getting absurd quotes”
“will definitely use them again for all plumbing needs”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 plumbers in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Roy Sturdy Plumbing, Gasfitting & Roofing
Owen, the plumber customers mention by name, is the face of this operation — and what stands out is his willingness to fit urgent calls in on the same day, something reviewers contrast directly against other Mackay plumbers who either couldn't accommodate them or quoted far higher. The business covers plumbing, gasfitting, and roofing, making it one of the few Mackay tradies where a homeowner can call one number for a leaking pipe, a gas appliance connection, and a roof issue. The gasfitting work in particular gets specific mention — one customer had a new stove connected, and the team moved the old stove out without being asked, which is the kind of detail that separates a helpful tradie from a by-the-minute one. Pricing is a recurring theme in the reviews: multiple customers note that quotes were honoured exactly, with no hidden fees at the end of the job — a genuine differentiator in a market where trades invoices often surprise. The jobs described in reviews skew residential and practical — same-day repairs, appliance connections, household plumbing — rather than large commercial builds or major renovations.
Best for: same-day residential plumbing repairs in Mackay, gas appliance installations where you need a licensed gasfitter, and homeowners who've already been quoted elsewhere and want a straight comparison.
Location
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Claim This Profile — Free →Common questions about Roy Sturdy Plumbing, Gasfitting & Roofing
Does Roy Sturdy Plumbing do same-day emergency callouts?+
Based on the reviews available, same-day availability appears to be a genuine part of how they operate — one customer specifically noted Owen was able to fit them in the same day they called, after other Mackay plumbers could not. That said, this is a small business and availability will depend on workload. It's worth calling directly and asking whether same-day is possible for your job type.
What do customers say about pricing at Roy Sturdy Plumbing?+
Pricing comes up repeatedly across the 6 reviews available, and the consistent message is that quotes were honoured exactly with no additional fees at invoicing. At least two customers mentioned explicitly comparing Roy Sturdy's pricing against other Mackay plumbers and finding it significantly more reasonable. If cost certainty matters to you, asking for a fixed-price quote upfront appears to be something they can accommodate.
Does Roy Sturdy handle gasfitting, or just plumbing?+
The business name includes gasfitting as a distinct service, and one customer review specifically describes a gas plumber attending to connect a new stove — including moving the old one out. If you need a licensed gasfitter in Mackay for appliance connection or gas line work, this appears to be within their scope. Confirm the specific nature of your gas job when you call, as complexity will vary.
What areas around Mackay does Roy Sturdy Plumbing service?+
The business is based in Mackay, QLD, but the reviews don't specifically mention suburbs or surrounding areas they cover. Reviews don't provide detail on travel distances or callout areas, so if you're in a surrounding town or rural property, it's worth checking directly whether they'll travel to your location and whether a callout fee applies.
Who will actually show up to do the work?+
At least one reviewer mentions Owen by name as the plumber who attended, describing him as efficient and able to resolve the job within half an hour. The business presents as a small, hands-on operation rather than a large crew dispatching anonymous technicians. With only 6 reviews available, it's not possible to say how many people are on the team, so it's worth asking when you book who will be attending and what their specific qualifications cover.