Blueray Pool Services Mackay
Multiple customers of 4–6 years credit Mat and Erina with keeping their pools running without the homeowner needing to think about it.
The most practically useful detail for a homeowner comparing providers is how Mat handles equipment decisions: reviews describe him presenting two options (do nothing vs. fix proactively) and inviting the customer to choose, with no pressure toward the pricier path. If you're looking for a set-and-forget maintenance arrangement with predictable scheduling and direct communication from the owners rather than a call centre, the pattern across these reviews points firmly in that direction — worth confirming directly whether they're currently taking new customers in your area.
Their work
What it's like working with them
Based on a sample of Google reviews (18 total)
“Never try to give you chemicals that you don't need”
“purchased a pool blanket & Astral heat pump for our pool from Blueray”
What they help with
Based on what their customers hired them for
How they stack up
Context from 309 pool builders in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Blueray Pool Services Mackay
Mat and Erina run Blueray Pool Services as a family operation — Mat brings deep end-to-end pool knowledge spanning design, construction, and installation, while Erina handles the customer-facing side, including scheduling and communication. That combination shows up in how the service actually works: customers receive advance messages before each visit, clear yes/no confirmation of the upcoming service, and itemised invoices after — no surprises, no automated replies. When equipment is playing up, Mat presents a conservative option and a proactive fix, then lets the homeowner choose rather than pushing the more expensive path. Reviews suggest the business focuses squarely on ongoing residential pool maintenance rather than new builds, with regular chemical servicing, equipment supply and installation (including heat pumps, pool blankets, and chlorinators), and troubleshooting hardware faults. Several customers note they switched from other Mackay-area providers and found the difference immediate, particularly around honesty on chemical usage and upfront pricing. The structure of the service — predictable scheduling, transparent communication, owner-operator accountability — suits households where the pool owner wants hands-off reliability rather than a DIY assist.
Best for: hands-off residential pool maintenance on a recurring schedule, customers switching from another Mackay provider who want more transparent communication, and homeowners needing pool equipment supply and installation alongside ongoing servicing.
Location
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Claim This Profile — Free →Common questions about Blueray Pool Services Mackay
How does Blueray Pool Services handle scheduling and communication?+
Reviews consistently describe a straightforward process: Mat or Erina send a message ahead of each visit to confirm timing, the homeowner responds yes or no, the service is completed, and an itemised invoice follows. Several customers specifically mention that responses come directly from Mat and Erina rather than automated systems. This approach appears to be a deliberate part of how they run the business rather than an occasional courtesy.
What areas around Mackay does Blueray Pool Services cover?+
The business is based in Slade Point and reviews reference customers across the broader Mackay region. Reviews don't specify exact suburb boundaries, so if you're on the outskirts of Mackay it's worth calling ahead to confirm they service your street. A couple of reviewers mention switching from other Mackay-based providers, suggesting they actively operate across the local market.
Does Blueray Pool Services supply and install pool equipment, or just do maintenance?+
Both. Reviews mention Mat sourcing and installing an Astral heat pump and pool blanket for one customer, and multiple reviews reference him diagnosing and addressing equipment faults — chlorinators, pumps, and filters are mentioned. His background reportedly spans pool design, build, and installation, so equipment decisions appear to be within his core skill set rather than something referred elsewhere.
What do customers say about pricing at Blueray Pool Services?+
Reviews describe their pricing as 'second to none' and note that Mat is upfront about cost changes for both chemicals and hardware before work is done. Multiple customers specifically mention he does not push chemicals or repairs that aren't needed — one reviewer says they 'never try to give you chemicals that you don't need.' No reviews raise concerns about unexpected costs or billing surprises.
Is Blueray Pool Services suitable for someone who wants a hands-off maintenance arrangement?+
That appears to be the core of what they offer. Several customers across 4–6 year relationships describe a service that runs in the background without requiring the homeowner to manage it closely — the team handles scheduling prompts, flags equipment issues with clear options, and resolves problems without the customer needing to chase. One review describes it as 'just chipping away in the background, keeping the pool looking as it should.' If you prefer active involvement in every decision, you'd want to discuss that expectation with them directly.