On Top Pool Service Mackay
Richard shows up the same day when other Mackay pool companies say no — multiple customers say so.
The sample skews heavily positive, but the review base is small, so a handful of outlying experiences carries more statistical weight here than it would for a business with 100+ reviews — take the consistency of praise with that in mind. For a new engagement, it's worth confirming availability for your area, whether you're dealing with Richard directly or another team member, and what the typical turnaround is for equipment quotes, since most of the positive detail in reviews centres on Richard personally rather than the broader team.
Their work
What it's like working with them
Based on a sample of Google reviews (15 total)
“very very competitively priced”
What they help with
Based on what their customers hired them for
How they stack up
Context from 309 pool builders in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About On Top Pool Service Mackay
Richard is the face of this operation and the name customers mention most — praised specifically for punctuality, a warm demeanour, and a willingness to take on urgent jobs that other Mackay pool companies declined. Adrian and Lizette also appear in reviews, handling quoting and equipment upgrades including pump replacements, new chlorinators, and filtration system overhauls. The business covers both residential pools and commercial properties — a motel manager credits Richard with rescuing a neglected pool under a tight deadline and leaving written care instructions, which points to a methodical handover style rather than a quick fix-and-leave approach. Beyond regular maintenance rounds, the team has handled leak detection and repair, burst pipe fixes, and full equipment fit-outs on pools that had been sitting dormant — so they're not purely a maintenance crew. Operating as a trust entity with GST registration and roughly 12 years in the Mackay market, they occupy a niche between one-off emergency callouts and ongoing monthly service contracts. Homeowners coming off bad experiences with previous pool companies appear to be a recurring customer profile, suggesting this business tends to win work through direct contrast with less responsive competitors.
Best for: urgent pool rescue when other services won't come, restoring neglected or non-functional pools, ongoing monthly maintenance contracts, and commercial property pool servicing.
Location
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Claim This Profile — Free →Common questions about On Top Pool Service Mackay
Does On Top Pool Service handle emergency or urgent callouts?+
Yes — multiple customers specifically mention Richard responding the same day or within a day or two when their pool was in crisis. One review from a motel manager notes he came that afternoon after a burst water main left the pool untreated for nearly three weeks, and another customer says he turned up quickly when their regular pool company wouldn't come. This appears to be a genuine differentiator for this business in the Mackay area, though it's worth calling ahead to confirm current availability.
Can they restore a pool that's been sitting dirty or non-functional for a long time?+
Based on customer reviews, yes — this is one of the more specific things they're praised for. One customer purchased a house with a pool full of frogs and slime that wasn't running at all; Adrian and Lizette quoted quickly and had a new pump, chlorinator, and upgraded filtration installed within a week, getting the pool sparkling in a short time. A leak in the pool floor was also identified and repaired during the same job. If you're dealing with a similarly neglected pool, they appear experienced with full turnaround work rather than just routine maintenance.
What do customers say about pricing?+
Several reviews describe the pricing as competitive or well-priced without being specific about dollar amounts. One customer — a motel manager — explicitly called the service 'very very competitively priced' after Richard fixed her pool urgently. Another review says Richard is 'helpful and well priced.' You won't find detailed rate cards in the reviews, so it's worth requesting a quote directly, but the general feedback is that pricing doesn't appear to be a common complaint.
Who will actually show up to do the work — is it always Richard?+
Richard is the team member mentioned most often across reviews and handles a lot of the hands-on pool servicing and emergency visits. Adrian and Lizette are also named — they appear to handle quoting and equipment installation work, such as the pump and chlorinator replacement mentioned in one review. It's a small team rather than a large franchise operation, so it's worth asking when you book who will be assigned to your job, particularly if continuity of service person matters to you.
Do they offer ongoing pool maintenance contracts, not just one-off visits?+
Yes — several customers mention moving from a one-off call to a regular ongoing arrangement, typically on a four-weekly cycle. One reviewer originally called Richard only to fix a broken pipe but ended up signing up for regular maintenance. Another mentions being on an ongoing service schedule since the pool was first installed. If you're looking for regular upkeep rather than a single visit, this appears to be a service they actively offer and customers are happy with.