Swimart Mackay
Brad Ward is named in five separate reviews for teaching new pool owners exactly how their filtration system works.
Brad Ward is mentioned in at least five separate reviews for pool inductions and filtration troubleshooting; Gus appears in three reviews for service visits where he solved problems others hadn't. The 19-review total is a modest sample for a business active a decade, so there's less data to go on than you'd ideally want — but the reviews that do exist are detailed and consistent rather than vague, which adds weight to them. One customer flagged slower-than-ideal call-backs, so if you're working to a tight timeline, it's worth confirming turnaround times when you first make contact.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
“Brad was efficient and well informed with lots of knowledge”
“just a bit slow with returning our calls”
What they help with
Based on what their customers hired them for
How they stack up
Context from 309 pool builders in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Swimart Mackay
Swimart Mackay operates as both a pool supply store and a hands-on service team, covering everything from chemical balancing and equipment repairs to full pool inductions for new owners — a combination that makes them useful whether you've just bought a property with a pool or you've been managing one for years. Brad Ward is the name that comes up most often in reviews, praised specifically for his pool induction sessions with new owners and his depth of knowledge on filtration systems — if you're new to pool ownership, he's the person to ask for. Gus handles ongoing maintenance and service visits, with multiple customers noting he goes beyond the brief to sort out whatever a pool needs, while Kelly coordinates scheduling behind the scenes and keeps the operation running smoothly. The team's approach stands out for actually explaining the chemistry — what each product does, why it's needed, and how to maintain the pool yourself going forward — rather than just selling chemicals. Reviews suggest they're particularly well suited to new pool owners who need someone to walk them through the basics, as well as established owners who want a regular service technician who'll get to know their specific pool rather than treating every visit as a one-off job. As a GST-registered company active for around a decade in the Mackay region, they also offer home delivery of chemicals, which several customers have mentioned as an unexpected convenience.
Best for: new pool owners needing a thorough equipment induction, homeowners who want a technician that learns their specific pool over time, and anyone who needs honest chemical advice without being oversold on products.
Location
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Claim This Profile — Free →Common questions about Swimart Mackay
Who are the main technicians at Swimart Mackay and what do they each handle?+
Reviews name Brad Ward most frequently — he's praised specifically for pool induction sessions with new owners and his detailed knowledge of filtration systems. Gus handles service visits and is mentioned across multiple reviews for going beyond the basics to resolve whatever the pool needs. Syd (Sydney) leads a broader crew and is noted for thorough inspections and clear advice for newer pool owners. Kelly appears to coordinate scheduling and service logistics behind the scenes.
Is Swimart Mackay a good fit if I've just bought a home with a pool and don't know where to start?+
Based on the reviews, this is actually one of their clearest strengths. Multiple customers describe booking a pool induction session — typically with Brad Ward — where they were walked through how their specific equipment works, what chemicals to use and why, and how to maintain the pool themselves going forward. One customer came to Swimart after being overwhelmed by product recommendations from another pool shop, and found the team significantly more straightforward about what was actually needed.
Does Swimart Mackay deliver pool chemicals to your home?+
Yes — at least one customer review specifically mentions the team dropping off chemicals to their home as part of the service. It's worth confirming the delivery area and any minimum order when you call, as reviews don't detail the full scope of the delivery service, but it appears to be something they offer as a practical extra rather than a standard paid add-on.
How responsive is Swimart Mackay when you call or need to book?+
Most reviews describe a smooth and friendly experience, but one customer noted they were a little slow returning calls — enough to mention it, though they still rated the overall experience highly. If you're working to a specific timeframe or need something urgently, it's worth flagging that when you first make contact so they can prioritise accordingly.
What areas around Mackay does Swimart service?+
The business is based in Blacks Beach and serves the broader Mackay region. Reviews don't specify exact coverage boundaries, so if you're on the outer edges of the region — or in a rural area outside Mackay — it's worth confirming whether they cover your suburb before booking a service visit.