Shaun Frater Removals PTY Ltd.
Competitive pricing on regional Queensland hauls, with a crew customers regularly name and request again.
From the 37 reviews analysed, the trajectory has become more mixed in recent years, with some jobs producing glowing 5-star experiences and others generating complaints about furniture damage, delays, and payment collected upfront before work was completed. Before booking, it's worth asking for a written quote and invoice, confirming who specifically will be on your crew, and discussing what happens if delivery is delayed — the positive reviews suggest a strong default experience, but the gap between best and worst jobs here is wide enough to warrant a direct conversation first.
Their work
What it's like working with them
Based on a sample of Google reviews (42 total)
“constant communication and they loaded the truck in under 3hrs”
“Shaun came out the cheapest by far”
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 removalists in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Shaun Frater Removals PTY Ltd.
Shaun Frater has been running this family-style removals operation out of Mackay for around eleven years, personally leading most jobs alongside a rotating crew that includes regularly named team members Izzy (Isaiah), Jordan, Jake, and Phil. The business handles both local Mackay moves and significant regional hauls — reviews document runs to Middlemount, Nebo, Home Hill, Dysart, and interstate legs from the Gold Coast and Sunshine Coast — making them one of the few locally based operators willing to take on long-distance Queensland freight. Loading speed is a recurring standout: multiple customers report full house loads completed in under three hours, with unloads often faster still, and Shaun personally quoted thousands below competing removalists on several jobs. The crew is known for going beyond basic carrying — connecting washing machines, assembling complex bed frames, and working around challenging weather and scheduling constraints without dropping communication. That said, the experience is not uniform across all jobs: a handful of customers report damage to furniture and flooring, scheduling delays on the day, and disputes over payment timing, so the quality of any given move appears tied to crew composition and job complexity rather than being guaranteed across the board.
Best for: budget-conscious regional and long-distance moves across Queensland, short-notice residential relocations in and around Mackay, and homeowners who want an owner-operated crew rather than a large anonymous company.
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Claim This Profile — Free →Common questions about Shaun Frater Removals PTY Ltd.
What areas does Shaun Frater Removals cover?+
The business is based in Mackay but regularly handles moves well beyond the local area. Reviews confirm completed jobs to Middlemount, Nebo, Home Hill, Dysart, Townsville, and from the Gold Coast and Sunshine Coast into Mackay. If you're moving to or from a regional Queensland town, it's worth calling directly — they appear willing to take on routes that larger national operators often quote very high on.
How does Shaun Frater Removals compare on price?+
Pricing is consistently mentioned as a competitive advantage. One customer detailed that Shaun quoted $4,000 less than another local removalist and came in thousands below national companies on the same job. Several other reviewers describe the rates as fair or better than alternatives they checked in Mackay. Getting a written quote upfront is advisable so you have something to refer back to.
How long does a typical move take with this crew?+
Multiple customers report loading times of under three hours for full house contents, with unloads completing even faster on some jobs. A West Mackay to Nebo move was packed in three hours and unpacked in under two. Speed is one of the most frequently praised aspects of the service, though this appears most consistent when experienced crew members like Jordan, Izzy, or Jake are on the job.
Does Shaun Frater Removals do anything beyond basic furniture carrying?+
Yes — reviews mention crew members connecting washing machines and assembling complex bed frames at the destination without being asked. The team has also handled piano moves, assisted customers with mobility issues on very short notice, and managed moves in difficult weather conditions. These extras aren't guaranteed on every job, but they come up often enough in reviews to suggest it's part of how the business typically operates.
Are there any things to confirm before booking?+
A few customers have mentioned being asked for full cash payment before work started, with no invoice provided — something worth clarifying before your move day. It's also sensible to ask in advance who will be on your specific crew, since the most positive reviews tend to name particular team members. If your move involves fragile or high-value items, discussing handling procedures and any damage policy beforehand would be prudent given mixed feedback in that area.