Energysmart Mackay
Dave's Solatube skylight installs have customers mistaking daylight for a light left on.
Two reviews raise concerns about insulation work: one describes significant gaps in coverage, a foot put through the ceiling during install, and five months without a response to follow-up emails — serious enough to note, though it represents two voices in a very small sample. With only 9 total reviews across 17 years of trading, there simply isn't enough volume to draw confident conclusions about consistency across job types; Solatube skylight installs appear to be where the business is most confident. If you're considering insulation work specifically, asking upfront about their rectification process and turnaround on issues would be a reasonable step before signing on.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
“Large areas of the ceiling space were left without insulation”
What they help with
Based on what their customers hired them for
How they stack up
Context from 387 roofings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Energysmart Mackay
Dave is the face of Energysmart Mackay and handles a range of home energy and light improvement work, with Solatube skylight installation being the most specifically praised service across multiple reviews — customers report dramatic changes in natural light, with one noting they no longer need to switch lights on in previously dark rooms. Beyond skylights, the business installs insulation batts and solar-related products, and ships solar accessories like Bluetooth dongles interstate, suggesting a product retail arm alongside the installation side. Dave has also been noted for going out of his way to help a customer who had been let down by a competitor, assisting them from goodwill alone — a detail that stands out because it was unrewarded commercially. The business operates as a trust entity, has been GST-registered and trading for around 17 years in the Mackay region, which gives it genuine longevity for a regional home services operator. Where Dave is praised, the praise is emphatic — particularly around customer service quality and the Solatube product itself. That said, the review record is small enough that a few experiences carry significant weight, so asking specific questions before committing to a larger job is worthwhile.
Best for: Solatube tubular skylight installs in Mackay homes, homeowners wanting to improve natural light without electrical work, and purchasing solar controller accessories online for delivery anywhere in Australia.
Location
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Claim This Profile — Free →Common questions about Energysmart Mackay
What does Energysmart Mackay specialise in?+
Based on the available reviews, Solatube tubular skylight installation appears to be the service Dave is most consistently praised for, with multiple customers describing a dramatic improvement in natural light after install. The business also installs ceiling insulation and supplies solar-related accessories like Bluetooth dongles, including shipping interstate. It operates under a broader home energy efficiency focus rather than being a traditional roofing contractor.
What do customers say about Dave's service?+
Customers who've dealt with Dave directly tend to be emphatic about the quality of his customer service — one reviewer described it as 'exceptional' and said they couldn't recall the last time they'd received service of that quality. Another noted that Dave assisted them without any commercial benefit after they'd been let down by a competitor. The praise is specifically tied to skylight installations and general helpfulness, rather than spanning all service types.
Are there any concerns about their insulation work?+
Two of the nine Google reviews do raise insulation-related concerns — one describes uneven coverage, gaps between batts, a ceiling damaged during install, and five months without a response to follow-up emails. That's a meaningful proportion of a small review pool, so it's worth asking specifically about their insulation quality standards and what their process is if rectification is needed before proceeding with that type of job.
Does Energysmart Mackay ship products outside Mackay?+
At least one reviewer based in Sydney received a Bluetooth dongle for a solar controller purchased online and shipped from Mackay, describing the price and delivery time as good. This suggests the business has an online retail side for solar accessories that operates beyond the local area, though installation services are likely limited to the Mackay region.
How much experience does this business have?+
Energysmart Mackay has been operating for approximately 17 years and is GST-registered, giving it genuine longevity for a regional home services business. However, with only 9 Google reviews across that period, there's limited public feedback to gauge consistency — so while the business has been around a long time, the review record is thin. It's worth asking for references or examples of past work, particularly for larger jobs like insulation installs.