Patio World Mackay
Brady and John guide customers through council approvals and multi-structure outdoor builds that most single contractors won't touch.
Four reviewers describe difficulty getting the team to return calls or rectify problems after the job was done, including concerns about rusting structural brackets and a council lodgement that allegedly never happened — patterns that clear the threshold to be worth flagging honestly. That said, the majority of completed jobs drew genuinely enthusiastic feedback, particularly for complex or multi-structure projects where council coordination was involved. If you're considering engaging them, it's worth getting written confirmation of how defects are handled post-completion and asking directly about their council lodgement process before contracts are signed.
Their work
What it's like working with them
Based on a sample of Google reviews (26 total)
“I have since contacted patio world but nobody seems to want to know about it”
What they help with
Based on what their customers hired them for
How they stack up
Context from 387 roofings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Patio World Mackay
Patio World Mackay specialises in custom-built patios, carports, caravan shelters, and outdoor enclosures — including louvred systems and shutter installations — with an in-house process that spans council approvals, engineering certification, and coordinating concrete sub-contractors. Brady handles the design consultation and planning stage, where customers note he's patient through multiple design changes and proactive with ideas; John manages the sales and client-facing advice, praised for sitting with customers who aren't sure what to ask and guiding them through options without pressure; Brooke is mentioned for customer service and keeping communication flowing throughout the build. The team has taken on genuinely complex installs — including a 10th-floor shade structure — and reviews from multi-structure jobs suggest they can coordinate concurrent builds across patio, carport, and caravan cover within tighter-than-expected timeframes. Because they handle council lodgement in-house and deploy a quality inspector before sign-off, they can catch defects before final certification — something that matters in regional QLD where council compliance on outdoor structures is closely scrutinised. They're well-suited to homeowners who want a single point of contact managing design, trades, and approvals rather than piecing the project together themselves, though the recent review record shows some inconsistency in communication and follow-through that's worth discussing upfront.
Best for: homeowners wanting a single contractor to manage design through to council sign-off, multi-structure outdoor projects combining patios and carports, and complex installs where council compliance is a known challenge.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Patio World Mackay
What types of structures does Patio World Mackay build?+
Reviews mention patios, flyover roof patios, carports, double carports, caravan shelters, and enclosed outdoor areas with louvres and shutters. They appear to focus on residential outdoor living structures rather than roofing repairs. One reviewer had three separate structures — a patio, caravan carport, and double carport — built simultaneously, suggesting they can handle multi-structure projects in a single engagement.
Do they handle council approvals and engineering sign-off?+
Yes — multiple reviews specifically mention Patio World Mackay managing council lodgement, varying designs to meet council requirements, and deploying a quality inspector before final certification. One customer credits them with finding a way to get a caravan carport approved after the customer had given up. That said, one negative review alleges a council-approved structure was never actually lodged — so it's worth asking them to confirm the lodgement process in writing before work begins.
Who are the key people to deal with at Patio World Mackay?+
Brady is mentioned frequently for design consultations and planning — customers describe him as easy to communicate with and full of ideas. John handles client-facing advice and sales, with reviewers noting he's patient with customers who don't know the terminology. Brooke is praised for customer service and keeping the process moving. On the installation side, Cam is mentioned as leading an efficient install crew.
What do customers say about pricing?+
A handful of reviewers mention being 'very happy with the cost' or say the project came in on budget, but no specific price ranges are shared. Reviews don't suggest they're a budget operator — the focus in positive feedback is more on quality and process than on low pricing. If cost is a key factor, it's worth getting a detailed written quote that covers materials, installation, council fees, and any concrete work.
How do they handle problems after the job is finished?+
This is the area where reviews are most mixed. Several customers report that the build and communication during construction were excellent, but found it difficult to get responses when issues arose after completion — including rusting structural brackets and cracking concrete. If you're engaging them, it's worth asking upfront about their defect warranty process and how post-completion issues are escalated, and getting those terms in writing before signing a contract.