Metroll Roofing Mackay
Staff praised from front desk to forklift — the whole team gets a mention across multiple reviews.
That said, this is a small sample, and the business's rating trajectory is noticeably uneven: earlier reviews cluster around five stars, while more recent ones include a couple of serious complaints about order errors and unresolved disputes over damaged goods. Two reviews specifically flag fulfilment problems — materials going to the wrong customer, or incomplete orders with slow resolution — which is worth keeping in mind if you're coordinating a tight build schedule. Before placing a large order, it's worth confirming their process for handling delivery shortfalls or damaged stock, and getting any compensation agreements in writing.
Their work
What it's like working with them
Based on a sample of Google reviews (15 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 387 roofings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Metroll Roofing Mackay
Part of the Metroll national network — a manufacturer and supplier of steel roofing, walling, and rainwater products — the Mackay branch operates as a trade counter and retail store, meaning they sell and supply materials as much as they install them. That distinction matters: homeowners after a full installation crew may be working with a different model than a builder picking up a pallet of Colorbond sheeting or guttering. Staff across the counter, front desk, and forklift yard all draw praise in reviews, suggesting the on-site team operates as a coordinated unit rather than a standout individual. No specific staff names appear in the reviews, but the service chain — from the person who takes your order to the operator who loads your trailer — is mentioned positively across multiple accounts. With around 26 years of activity in the region, the Mackay store has long-standing familiarity with local builders and trade customers, though the review mix suggests the retail supply side of the business (order accuracy, replacement of damaged goods, after-hours loading) is where experience most directly affects outcomes. Homeowners undertaking DIY roofing or shed builds, or owner-builders coordinating their own materials, are likely the core customer the Glenella store serves day-to-day.
Best for: owner-builders and DIYers sourcing Colorbond roofing or shed materials, trade customers picking up flashings and rainwater products, and builders wanting a local counter with hands-on loading assistance.
Location
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Claim This Profile — Free →Common questions about Metroll Roofing Mackay
Does Metroll Roofing Mackay supply to homeowners, or is it trade-only?+
Based on the review mix, the Glenella store serves both trade customers and owner-builders or DIYers picking up materials directly. Reviews mention individuals loading trailers and purchasing shed components, so you don't need to be a licenced builder to buy. It's worth calling ahead to confirm pricing tiers, as trade accounts may receive different rates than retail walk-ins.
What do customers say about the staff at the Mackay store?+
Multiple reviews across the sample highlight friendly, knowledgeable staff — comments cover the front desk, counter staff, and forklift operators, suggesting the whole team is generally approachable. No individual staff members are named, but the praise for helpfulness appears consistent across positive reviews. One reviewer noted staff helped load their trailer after closing hours, which speaks to flexibility on-site.
Are there any concerns about ordering materials through Metroll Mackay?+
Two reviews in the sample raise concerns about order accuracy — one involving flashings given to the wrong customer, another about a missing pallet in a shed kit delivery with a disputed resolution. These aren't isolated to one reviewer, so if you're placing a large or time-sensitive order, it's worth double-checking your order confirmation, arranging to inspect materials on pickup or delivery, and getting any damage or shortfall agreements in writing before you leave the yard.
Does Metroll Mackay handle full roof installations, or is it primarily a supply store?+
The Mackay location operates primarily as a supply and trade counter store — part of the broader Metroll manufacturing network. Reviews focus on purchasing and picking up materials rather than describing installation crews visiting job sites. If you need a full installation service, confirm with them directly whether they can recommend or refer licensed installers in the Mackay region.
What areas does Metroll Roofing Mackay service?+
The store is based in Glenella, QLD, within the Mackay region. Reviews don't specify a delivery radius, but as a Metroll branch, they likely supply across the broader Mackay and Whitsunday regions. For remote or regional deliveries — especially if you experienced delays waiting on Brisbane stock, as one reviewer mentioned — it's worth confirming lead times and freight arrangements before committing to a project schedule.