Mackay and Whitsunday Roofing
Friendly service praised directly — but with only two reviews, ask for references before committing to a large job.
One customer praises friendly, competent service; the other describes a roof left unfinished for over two years despite repeated contact. With just two reviews, neither experience can be called a pattern — but the gap between them is wide enough that asking for recent references and getting a written completion schedule before committing would be a sensible precaution. Confirm availability and timeline explicitly before signing anything.
What it's like working with them
Based on a sample of Google reviews (2 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 387 roofings in Mackay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Mackay and Whitsunday Roofing
Stumpy is the name behind this Walkerston-based roofing operation, and he's the single point of contact for all jobs — meaning your experience depends entirely on his availability and follow-through. Operating in the Mackay and Whitsunday region, the business covers a geographic area where roofing demand is driven heavily by cyclone-season maintenance, storm damage repairs, and the wear that tropical humidity puts on metal and tile roofs. With only two Google reviews to draw from, it's genuinely difficult to build a picture of what work types or property scales the business focuses on — one customer mentions an ongoing roof job that stretched beyond two years without completion, while the other simply praises friendly, responsive service. The business has been active for around four years, which suggests it's past the startup phase, but the thin review record means there's no pattern to speak of for specialties like re-roofing, new builds, or specific materials. If you're considering Stumpy for a job, the most practical step is getting the full scope of work in writing before any deposit changes hands, and confirming a realistic completion timeline upfront.
Best for: residential roofing jobs where you can establish a clear timeline upfront, homeowners who can meet in person to confirm scope, and smaller jobs where a sole operator's direct involvement is an advantage.
Location
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Claim This Profile — Free →Common questions about Mackay and Whitsunday Roofing
Who runs Mackay and Whitsunday Roofing?+
The business is run by a sole operator known as Stumpy, based out of Walkerston. He appears to handle all customer contact, quoting, and on-site work personally. Because it's a one-person operation, availability can vary, so it's worth confirming his current workload before booking. Ask directly whether he has upcoming jobs that might affect your project timeline.
What areas does Mackay and Whitsunday Roofing service?+
The business name references both Mackay and the Whitsunday region, suggesting coverage across that broader area of coastal and inland Queensland. Walkerston is the listed base, which sits just west of Mackay. Reviews don't specify which suburbs or towns jobs were completed in, so it's worth confirming whether your location is within their standard service area before requesting a quote.
What do customers say about Mackay and Whitsunday Roofing's reliability?+
The two available Google reviews tell very different stories. One customer describes a positive experience with friendly, responsive service. The other reports waiting more than two years for a roof to be completed, with repeated no-shows after contact. With only two reviews, it's impossible to know which experience is more typical — which is exactly why asking for recent references from completed jobs is especially important here.
Should I get a written contract before work starts?+
Given the limited review record and the nature of the feedback available, getting a detailed written scope of work — including a clear completion timeline, payment schedule, and what happens if the job runs over — is strongly advisable. This is good practice with any roofing contractor, but it's particularly relevant when a business has a small public track record. Ask for the agreement in writing before any deposit is paid.
Does Mackay and Whitsunday Roofing handle storm or cyclone damage repairs?+
Given the Mackay-Whitsunday location, storm and cyclone damage repair is a natural part of what roofing contractors in this region typically handle. Reviews don't specifically mention this type of work, so we can't confirm it from customer experience. Contact the business directly to ask whether they take on insurance-related or storm damage repair jobs and what their current lead times look like for urgent work.