Complete Tree Management
Repeat customers cite Brent and Chase by name for tree knowledge and leaving yards spotless after every job.
Repeat business is a notable signal here: several reviewers specifically mention coming back for a second or third job, which says more than a single five-star post. Two reviews do flag a worse experience — one citing incomplete cleanup and unfinished work, one citing conduct issues on the day — so it's worth asking upfront how the job handover is managed and who your main contact is if something needs following up. The admin team's drive-by quoting process is worth knowing about: you may not need to be home for the initial quote, which makes scheduling easier. Recent reviews trend higher than earlier ones, which is a reasonable sign the team has found its rhythm.
Their work
What it's like working with them
Based on a sample of Google reviews (23 total)
“left the yard very tidy”
“by far the best quote”
“genuinly care about the trees they are reshaping and pruning”
What they help with
Based on what their customers hired them for
How they stack up
Context from 367 tree servicess in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Complete Tree Management
Brent, Chase, and their crew handle the full scope of residential tree work — removal of large problem trees, reshaping, pruning, and stump grinding — and reviewers specifically call out Brent and Chase by name for being knowledgeable about trees as living things, not just obstacles to cut down. That care-for-the-tree mindset shows up in how they approach reshaping and pruning jobs, where the goal seems to be long-term tree health rather than just getting through the task quickly. The admin side runs a drive-by quoting process that customers describe as fast and low-friction, with email communication that keeps clients informed without over-contacting them. Cleanup is a recurring point of praise across reviews — multiple customers mention leaving the yard tidy as a given, not a bonus. The business operates as a trust entity, is GST registered, and has been active for around three years, meaning they're still building their track record but recent reviews are trending higher than earlier ones. They suit homeowners who want professional tree removal or pruning done efficiently and left clean, and who've been let down by no-shows from other local operators.
Best for: residential tree removal where site cleanup matters, homeowners wanting competitive quotes without being home for the assessment, and ongoing pruning or maintenance with a crew that considers tree health.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Complete Tree Management
What types of tree work does Complete Tree Management handle?+
Reviewers mention tree removal (including large problem trees), pruning, reshaping, shrub cutbacks, and stump grinding as services they've had done. One customer specifically mentions a large tree removed safely with no damage to surrounding gardens, suggesting they're equipped for more complex removals. The business name and crew knowledge suggest tree health and structure are considered, not just removal. If you have a specific job type, it's worth confirming scope when you request a quote.
How does the quoting process work?+
The admin team offers a drive-by quoting option, meaning they'll assess the job from the street without needing you to be home. Customers describe the quote turnaround as fast. Communication during the booking process is described as primarily via email — enough to keep you informed, but not excessive. If you prefer a phone call or on-site walkthrough, confirm that option when you make contact.
What do customers say about pricing?+
Pricing comes up positively in several reviews, with customers describing it as competitive and good value relative to other local quotes. One Shoal Point customer specifically noted it was 'by far the best quote' they received. Another reviewer mentions a 'very good price structure.' There's no mention of hidden costs or invoicing issues across the reviews we analysed.
Does Complete Tree Management do repeat or ongoing maintenance work?+
Yes — repeat customers appear several times across the 23 Google reviews, with some noting they've used the business multiple times and would continue to do so. One reviewer explicitly mentions being a repeat customer and recommending them based on consistent results across jobs. This suggests they're a reasonable option for ongoing tree maintenance, not just one-off removals.
Are Brent and Chase the ones who do the on-site work?+
Brent and Chase are both named in reviews as part of the field crew and are specifically praised for being knowledgeable and genuinely caring about the trees they work on. Reviews suggest the wider crew is also professional and efficient, so named staff may not always be on every job. If continuity of crew matters to you — especially for an ongoing pruning relationship — it's worth asking who will be on-site when you book.