Urban Arborcare
Dave resolves split briefs — sun for the clothesline, shade for the house — in one visit.
The small sample size means you're working with limited data, but those 11 reviews span roughly nine years and show no dips or complaints across that entire window, which is at least consistent. Practically, it's worth asking Dave directly about timing and availability, as small crews can book out quickly — and given the reviews mention he provides genuine advice, that conversation upfront is also a good way to check he's the right fit for your specific tree.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“excellent service and quality advice”
What they help with
Based on what their customers hired them for
How they stack up
Context from 367 tree servicess in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Urban Arborcare
Dave leads Urban Arborcare and is the name customers mention repeatedly — praised specifically as a skilled tree surgeon who combines technical ability with straightforward communication and a relaxed, easy manner on-site. The team handles significant tree work including complete removals of large species like eucalyptus and coconut palms, and they've demonstrated the ability to manage awkward site conditions such as corner blocks adjacent to roundabouts and fences. One job that stands out in the reviews involved a split-brief: one client needed sun access for a clothesline while her husband wanted summer shade on the side of the house — Urban Arborcare resolved both requirements in a single visit, suggesting they listen carefully and plan cuts rather than just taking the obvious path. Cleanup is mentioned frequently as a deliberate part of their process, not an afterthought, and pricing feedback is consistently described as fair rather than cheap-and-rushed. They're a GST-registered company operating out of West Mackay, which means they can issue tax invoices — useful for rental property owners or anyone managing work through an accountant. For residential jobs requiring precision cutting rather than bulk clearance, Dave's background in arboriculture and the advice customers mention receiving makes this worth a call.
Best for: large or awkward residential tree removals, precision pruning where sun and shade outcomes matter, and homeowners who want straightforward advice on what to cut rather than just a quote to clear everything.
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Claim This Profile — Free →Common questions about Urban Arborcare
What types of trees does Urban Arborcare handle?+
Reviews mention completed work on large eucalyptus trees, coconut palms, and substantial shade trees on residential blocks. The team appears comfortable with big, awkward removals — one job involved a large tree on a corner block beside a fence and a roundabout. Dave also provides arborist-level advice on cutting strategies, not just straight removal, so if you're unsure whether to remove or shape, it's worth discussing your options when you call for a quote.
How does Urban Arborcare handle quoting and job scheduling?+
Multiple customers specifically call out prompt quoting as a strength — several describe the process as straightforward with no unnecessary back-and-forth. Reviews suggest the gap between quote and job completion is reasonably short, though exact timelines aren't mentioned. As a smaller crew, availability can vary, so contacting them early if your job is time-sensitive is sensible.
What do customers say about pricing?+
Pricing feedback across the reviews is consistently positive — words like 'great price,' 'very reasonable,' and 'good pricing' appear in several independent reviews covering different job types including large removals and lopping. No reviews flag pricing as a concern. That said, tree work pricing varies significantly based on tree size, access, and disposal needs, so get a quote specific to your job rather than assuming a fixed rate.
Does Urban Arborcare clean up after the job?+
Cleanup is one of the most frequently mentioned positives across the reviews — customers describe the site being left completely clear, with one reviewer specifically noting 'absolutely no fuss and most definitely no mess left.' This appears to be a standard part of how they work, not an add-on. If you have specific requirements around timber disposal or chip use, it's worth confirming those details when you book.
Is Urban Arborcare suitable for complex or unusual tree jobs?+
The reviews suggest the team is a reasonable choice when the situation isn't straightforward. One job required removing a large coconut tree on a corner block beside a fence and roundabout; another involved shaping trees to meet two different sun and shade requirements on the same property. Dave is described by one reviewer as providing 'quality advice,' suggesting he approaches jobs with some planning rather than a one-size-fits-all approach. With only 11 reviews publicly available, the sample is small — but there's no evidence of jobs they've turned down or failed on in the available feedback.