The Tree Expert
Steve's crew regularly clears six or more trees in a single session — including climbs over roofs and pools — and leaves the yard spotless.
The cleanup standard is a genuine differentiator here; dozens of customers specifically mention that no debris was left behind, and the yard was restored to a condition matching or better than pre-job. Two negative reviews in the sample do raise concerns worth noting — one customer reported that instructions about which trees to cut back were not fully followed and that follow-up communication went unanswered, and another reported property damage (a fence panel) that was not remedied after multiple contacts. These are isolated accounts against a very large base of positive outcomes, but if you have detailed job instructions or share a boundary with a neighbour, it's worth confirming exactly what's included in writing before work starts.
Their work
What it's like working with them
Based on a sample of Google reviews (60 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 367 tree servicess in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About The Tree Expert
Steve leads the crew on the tools — customers specifically name him for climbing and precision canopy work, including controlled limb lowering over gardens, pools, and structures without causing damage below. The team regularly handles jobs that require genuine technical skill: leaning trees, palms wedged between houses, large gums on steep blocks with restricted access, and established shade trees like poincianas that need careful shaping rather than butchering. What stands out across dozens of jobs is the combination of a six-person crew, a heavy-duty chipper, and the efficiency that comes with it — multiple reviewers note large multi-tree removals completed in under half a day, including full chip-and-removal of debris. Stump grinding is offered as a follow-on service, often completed the day after felling, rounding out what is otherwise a full removal package. Mango trees, palms of all varieties, gums, golden canes, coconut trees, and poincianas all appear by name in reviews, making this a genuinely broad-scope residential tree service rather than a palm-only or small-job operation. Homeowners in the Mackay and Bucasia area with complex or space-constrained removals — tight yards, trees overhanging roofs or sheds, awkward access — are the clear sweet spot for what this crew does best.
Best for: complex residential tree removals close to structures or boundaries, large palm tree removal and cleaning, multi-tree clear-outs requiring a full crew, and jobs where complete debris removal is a priority.
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Claim This Profile — Free →Common questions about The Tree Expert
What types of trees does The Tree Expert specialise in?+
Reviews name a wide range of species including palms (coconut, golden cane, standard tall palms), mango trees, gum trees, poinciana trees, lily pillys, and general native and ornamental trees. The crew handles both trimming and shaping jobs as well as full removal. Several reviewers specifically mention large or overgrown specimens that required climbing and careful limb lowering, so this isn't a small-job-only operation.
Does The Tree Expert include cleanup and green waste removal in the price?+
Based on the strong pattern across dozens of reviews, yes — chip-and-remove of all debris appears to be standard practice. Customers repeatedly note the yard was left spotless with no mess remaining, and the on-site chipper is specifically mentioned as part of the team's setup. It's worth confirming this is included when you get your quote, particularly for very large volumes of material.
Can they handle trees close to houses, fences, or pools?+
This appears to be a genuine specialty. Multiple reviewers describe successful removals of trees overhanging roofs, palms between two houses with minimal clearance, leaners near pools, and large trees on steep blocks with poor access. Steve is named specifically for controlled limb-lowering technique that prevents damage to gardens and structures below. Customers report no damage to lawns, garden beds, or surrounding structures in the vast majority of jobs reviewed.
How quickly can The Tree Expert turn around a job after quoting?+
Several reviewers note a short turnaround between quote acceptance and job completion — one mentions trees were removed within two days of the initial enquiry. The crew also responded to a fallen tree in a complex during rain, suggesting they can move quickly when needed. Response times for follow-up communication have been flagged as inconsistent in two reviews, so if you haven't heard back within a reasonable window, it may be worth a direct call.
Does The Tree Expert offer stump grinding as part of the service?+
Yes — stump grinding is available, though based on reviews it sometimes runs as a separate follow-on visit the day after the main felling crew. Customers who had both felling and stump grinding done report being very satisfied with the combined result. Confirm at quoting stage whether stump grinding is included in your job or priced separately, and whether it will be done on the same day or scheduled separately.