Ford & Doonan Air Conditioning Mandurah
Named team members at every stage — sales, scheduling, installation, and electrical — called out by customers across multiple independent reviews.
That level of named-team accountability, called out independently across multiple reviews, is not something most installers attract. The 5 reviews sampled are all five-star, so we can't assess how Ford & Doonan Mandurah handles complaints or difficult installs — worth asking them directly about their after-sales support and warranty process before you commit.
Their work
What it's like working with them
Based on a sample of Google reviews (175 total)
“20+ year old ducted evaporative air conditioning system replaced with a ducted Daikin reverse cycle”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ford & Doonan Air Conditioning Mandurah
Ford & Doonan Mandurah specialises in ducted reverse-cycle air conditioning — predominantly Daikin systems — for residential homes, including full replacement of ageing evaporative systems. The sales side is handled by consultants Rhett, Cameron, and Jayden, each praised for pressure-free advice and taking time to match system specifications to the home rather than pushing a standard package. On the coordination side, Laitysha manages scheduling and keeps customers informed between booking and install day, while Sinead in the office fields queries and George handles invoicing — reviewers call out the whole back-office team by name, which is unusual and suggests the support structure is genuinely visible to customers. Installation crews — including Jordan's team, Andy with his sons, and the pairing of Reece and Liam — are described as arriving on time, working efficiently, and leaving no mess behind, with electricians like Steve brought in to commission and demonstrate the system on the same day. The business appears particularly well-suited to homeowners tackling a major system upgrade from scratch: their process runs from in-home consultation through to a detailed written quote, coordinated trades, and a full walk-through of how to use the finished system. With around 18 years operating in the Mandurah area, they're a long-standing option for Peel region homeowners who want a managed, end-to-end install rather than a quick swap-out.
Best for: full ducted reverse-cycle installations replacing ageing evaporative systems, homeowners who want a coordinated end-to-end process with named contacts at every stage, and Daikin system installs with smart controller integration in the Mandurah and Peel region.
Location
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Claim This Profile — Free →Common questions about Ford & Doonan Air Conditioning Mandurah
What areas does Ford & Doonan Mandurah service?+
The business is based in Mandurah and primarily serves the Peel region of Western Australia. Reviews don't specify exact suburb boundaries, so if you're on the outer edges of the Peel area or in a neighbouring region, it's worth calling ahead to confirm they cover your address. Their roughly 18-year presence in Mandurah suggests they're well-embedded in the local market rather than operating as a fly-in crew.
What brands do they install, and can I choose my own system?+
Every ducted system mentioned across the reviews we saw was a Daikin — including standard ducted reverse-cycle and AirTouch 5 smart controller setups. Reviewers say consultants like Rhett, Cameron, and Jayden focus on matching specifications to your home rather than pushing a single product tier. If you have a preference for a brand other than Daikin, confirm availability directly with them before booking a consultation.
How does the installation process work from quote to completion?+
Based on reviews, the process starts with an in-home visit from a sales consultant who produces a detailed written quote. Once accepted, a job coordinator (Laitysha is specifically named) schedules the work and sends updates leading up to install day. The installation crew handles ductwork and unit fitting, an electrician is brought in on the same day to wire and commission the system, and someone walks you through how to operate everything before they leave. Reviewers describe the whole sequence as tightly coordinated with minimal gaps between trades.
What do customers say about their pricing?+
Reviewers consistently describe the pricing as representing value for money rather than the cheapest option available. One customer mentions the quote was 'detailed and competitive,' and another says the overall experience 'felt like a premium investment.' No reviewers raised concerns about unexpected charges or invoice surprises — George in accounts is mentioned by name as handling invoicing professionally. If budget is your primary driver, ask for an itemised quote so you can compare like-for-like.
Do they handle the removal of old systems as part of the job?+
Yes — multiple reviews describe the team removing old ducted evaporative systems, including ductwork, before installing the new reverse-cycle setup. One reviewer notes the crew removed the old system and patched outlet vent holes, with Ford & Doonan recommending a handyman (Garry from Avocet Handyman Service) for the plastering work. It's worth clarifying in your quote exactly what the removal scope covers, particularly if your existing system has unusual ductwork or roof penetrations.