Hawk Air & Refrigeration
Riley handles quotes and installs personally — customers across multiple job types highlight his punctuality and same-day cleanup.
Based on only 14 reviews, confidence in any deeper patterns is limited, but the spread covers split systems, ducted installs, evaporative repairs, and a commercial job, which suggests the business handles more than a single niche. Recent reviews have trended higher than earlier ones, which is worth noting even if the cause isn't clear from the data alone. If you have a multi-storey or access-constrained property, it's worth confirming logistics upfront when you book — that's the most practical step given everything the reviews show.
Their work
What it's like working with them
Based on a sample of Google reviews (14 total)
“Riley was personable and very professional”
“tidied up after the job was done and made sure the site was very clean”
“Very reasonable prices and great work carried out”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hawk Air & Refrigeration
Riley leads the installs and is the name most customers mention by name — praised specifically for arriving on time, walking customers through their options before quoting, and leaving the site clean inside and out after ducted and split system work. His team handles the full arc from measurement and quoting through to commissioning, and several customers note they were given multiple system options rather than a single take-it-or-leave-it price. Beyond new installs, the business also services existing systems and has picked up warranty faults on Fujitsu units during routine maintenance, then handled the manufacturer reporting at no extra charge — something most homeowners wouldn't think to ask about. The work spans residential split systems, ducted air conditioning, evaporative units, and at least one commercial pub fit-out, suggesting comfort across different installation environments. A partner named Steph is mentioned as handling office communication — customers flag fast replies to inquiries as a consistent experience. For homeowners mid-renovation or dealing with a complicated existing layout, multiple reviewers highlight that Riley's crew treated tricky installs as standard rather than a reason to add cost or complexity.
Best for: new ducted or split system installs in residential homes, servicing and fault-checking existing reverse cycle or evaporative units, and homeowners mid-renovation who need a team comfortable with non-standard installation conditions.
Location
Often needed together
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Claim This Profile — Free →Common questions about Hawk Air & Refrigeration
Who actually turns up to do the work at Hawk Air?+
Based on the reviews, Riley is the primary technician and appears to handle quotes, installs, and service visits personally. Steph is mentioned as the contact point for office communication and is noted for fast responses to messages. Several customers mention this combination of responsive admin and hands-on technical work as a key reason they'd return.
What types of air conditioning systems does Hawk Air work on?+
Reviews reference split system installs, ducted air conditioning (including full supply-and-install), evaporative unit repairs, and reverse cycle servicing. There's also a commercial install mentioned at a pub. The business appears comfortable across residential and light commercial environments rather than being limited to one system type.
What do customers say about Hawk Air's pricing?+
Pricing is mentioned positively across six of the 14 reviews, with phrases like 'very reasonable prices,' 'extremely competitive,' and 'best pricing' coming up across different job types. One customer notes they were given multiple quote options rather than a single price, which helped them make an informed choice. That said, with only 14 reviews total, this is a snapshot rather than a large-scale trend.
Does Hawk Air handle air conditioning servicing as well as new installs?+
Yes — servicing is mentioned in several reviews covering split systems, reverse cycle units, and evaporative systems. In one case, a routine service visit led to the identification of a warranty fault on a Fujitsu unit, which Riley then reported directly to the manufacturer with photos at no extra cost to the customer. It's worth asking about this when booking if your system is still under manufacturer warranty.
Is Hawk Air suited to larger or more complex properties?+
A couple of reviews mention complex installs — including a heritage house restoration and a multi-system residential job — where customers say nothing felt like too much trouble. However, at least one reviewer notes a communication issue that arose with a multi-storey property and access equipment. If your job involves unusual access requirements or a challenging layout, it's worth discussing logistics clearly at the quote stage to avoid any delays.