Big Chill Air Conditioning & Refrigeration
Bob personally manages every job and customers flag his honest system advice as a genuine point of difference.
Every review in the sample names Bob directly and describes completed work, not just quotes, so there's no gap between consultation and follow-through that you'd want to probe. With 13 total reviews across roughly 21 years of operation, the volume is modest — but the sample shows no complaints, no mixed experiences, and no pattern of anything to ask twice about; if you want extra reassurance, ask Bob whether he has any recently completed jobs near your property type that you could reference.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“installed our aircon for our new rental property”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Big Chill Air Conditioning & Refrigeration
Bob is the face of Big Chill, handling everything from the initial site inspection through to installation and follow-up — reviewers name him specifically for honest advice on which system will actually suit a home rather than upselling unnecessary capacity. The business covers both new installs and full system replacements, including the less common job of swapping out evaporative cooling for reverse-cycle split or ducted systems, which requires careful integration with existing wall and ceiling structures. One job noted in reviews involved routing new ducting without losing usable attic space, and another required aligning an outdoor unit to avoid wallpaper damage — the kind of detail-conscious work that suggests Bob adapts the install to the property rather than the other way around. Turnaround from first inspection to completed install has been as short as one week based on what customers describe. The business appears to work across owner-occupied homes, rental properties, and family residences in the Mandurah area, making it practical for landlords who need straightforward, tidy installs without project-managing every detail. GST registration and trust entity structure indicate an established commercial operation rather than a sole trader side job.
Best for: full evaporative-to-reverse-cycle system replacements, residential installs where wall and ceiling protection matters, and landlords needing a reliable single point of contact for rental property air conditioning.
Location
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Claim This Profile — Free →Common questions about Big Chill Air Conditioning & Refrigeration
What areas does Big Chill Air Conditioning & Refrigeration service?+
The business is based in Mandurah, WA, and reviews reference jobs across the Mandurah area including both owner-occupied homes and rental properties. The reviews don't specify exact suburb boundaries, so if you're on the outer edges of the region, it's worth confirming coverage directly with Bob before booking a site inspection.
What do customers say about Bob's pricing?+
Multiple reviewers describe the pricing as affordable and well-priced, with one specifically noting the job came in at a competitive rate relative to the quality of work. No review mentions receiving a quote and then being surprised by the final cost, which suggests the pricing conversation happens upfront. For complex jobs — like a full system replacement — it's still worth asking for a written quote before work begins.
Can Big Chill replace an old evaporative cooling system with reverse cycle?+
Yes — one review explicitly describes Bob and the team replacing an evaporative system with a new reverse cycle system, with the customer noting the quality of work and that everything was left clean and tidy. This type of job involves removing existing equipment and integrating a new system, which is more involved than a standard new install. If you have an evaporative system you want converted, Bob has done this type of work for at least one Mandurah household.
How quickly does Big Chill typically complete jobs after the initial inspection?+
One reviewer describes a turnaround of about one week from site inspection to completed installation, which is notably fast for a ducted or split system install. Other reviews describe the work as efficient without naming a specific timeframe. Timelines will vary depending on job complexity and equipment availability, so confirm the expected schedule when Bob assesses your property.
Does Big Chill take care to protect the property during installation?+
This comes up in more than one review — one customer specifically requested the new unit be positioned to avoid needing wallpaper repair, and Bob accommodated that. Another job involved routing ducting in a way that preserved usable attic storage space. These examples suggest Bob works around the property's existing features rather than taking the path of least resistance, which matters if you have finished interiors or limited ceiling space.