Licensed To Chill
Grant followed up unprompted days after the job — and saved a caravan aircon others said couldn't be fixed.
That combination of technical range and willingness to invest time before charging anything is what distinguishes him from a standard appliance repair call. The sample is small, so treat this as a directional signal rather than a statistically robust picture — but what's there is consistent and specific enough to warrant a call if your job is anything out of the ordinary.
Their work
What it's like working with them
Based on a sample of Google reviews (18 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Licensed To Chill
Grant, the sole operator behind Licensed To Chill, handles a notably broad range of refrigeration and cooling work — from caravan air conditioner repairs and commercial cool room compressor sourcing to insurance assessment reports for fridges. That last one is worth flagging: reviews mention him preparing detailed documentation for insurer replacement claims, which is a genuinely uncommon service most appliance repairers don't offer. He's been operating for roughly 17 years, and what the reviews suggest most clearly is that he's useful in situations where others have given up — including appliances written off as beyond repair or requiring hard-to-source components. Grant also fields after-hours enquiries and has been noted for following up unprompted after jobs, which suits homeowners dealing with a stressful situation rather than a routine callout. Based on what customers describe, he works best for complex or unusual cooling problems — not just the standard split-system call.
Best for: complex or unusual cooling equipment repairs, appliances written off by other repairers, insurance assessment documentation for failed appliances, and homeowners who want to fully understand their options before committing to a repair.
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Claim This Profile — Free →Common questions about Licensed To Chill
What types of cooling and refrigeration jobs does Licensed To Chill handle?+
Grant handles a wider range of cooling jobs than a typical appliance repairer — reviews mention caravan air conditioners, mobile chillers, cool room compressors, and multi-door bar fridges alongside more standard residential units. He's also been able to source hard-to-find components for niche equipment. If you've been told a repair isn't viable elsewhere, it's worth a call to get his assessment.
Can Grant help with insurance claims for failed appliances?+
Yes — at least one customer review specifically mentions Grant preparing a detailed written report for their insurance company to support a fridge replacement claim, which was subsequently accepted. This is an uncommon service and suggests he's familiar with what insurers need to approve a claim. Confirm with him directly what's involved and whether a report fee applies.
Does Licensed To Chill offer after-hours availability?+
Multiple customers mention Grant responding after hours and following up unprompted days after completing a job. He appears to handle enquiries and quotes outside standard business hours, which is useful if you're dealing with a fridge or cooling failure that can't wait. Availability will vary, so it's worth contacting him directly to check current capacity.
What do customers say about Grant's pricing?+
Pricing feedback in the sample reviews is consistently positive — one customer described it as 'more than fair' even without knowing what to expect upfront. Grant has also been noted for talking customers through their options before booking work, rather than proceeding straight to a chargeable job. There's no mention of call-out fees in reviews, so confirm the structure when you make contact.
Is Licensed To Chill suitable for someone who doesn't know much about appliances?+
Based on the reviews we've seen, Grant is specifically praised for explaining things clearly to customers who aren't technical — one reviewer noted he never made them feel silly for asking questions. He's also been known to walk customers through their options over the phone before any work is booked. If you want a repairer who'll help you understand the decision rather than just present you with a bill, that appears to be his natural style.