Craft Decor
Michael draws specific praise for steering bathroom renovation decisions in the right direction.
The most decision-relevant detail: when the right staff member is on — Michael is named specifically — customers leave satisfied and well-guided for their renovation. When they're not, two separate reviewers describe being effectively ignored on arrival, with staff unwilling to engage or step away from desks to assist. That's worth knowing before you make a special trip. Call ahead, ask if someone with renovation knowledge is available, and if tile quality matters (rather than just selection), check each batch carefully before your tiler starts — the sample reviews don't give enough visibility into how product issues are typically handled.
Their work
What it's like working with them
Based on a sample of Google reviews (26 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 220 tilings in Mandurah
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Craft Decor
Michael stands out as the staff member most likely to make your visit worthwhile — he's specifically named in reviews for giving genuinely helpful advice during bathroom renovations, which is the core reason most people walk in the door. The Mandurah store stocks what appears to be a broad tile range, with customers noting the selection is well-suited to bathroom projects. As a GST-registered company active for over 26 years, the business has longevity in the tile retail space — though the in-store experience can vary significantly depending on who serves you on the day. Craft Decor operates as a tile supply retailer rather than a tiling service provider, meaning they sell and advise on tiles but you'll need to arrange your own tiler separately. The store is worth visiting if you're in the planning or browsing phase of a bathroom or ensuite renovation and want to see product in person before committing. Given the mixed service experiences noted, it's worth calling ahead to ask who's available to help with your specific project.
Best for: browsing a wide tile range for bathroom and ensuite renovations, in-person selection advice when the right staff member is available, and homeowners in the Mandurah region wanting a local tile supplier for a renovation project.
Location
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Claim This Profile — Free →Common questions about Craft Decor
Does Craft Decor provide tiling services or just sell tiles?+
Craft Decor operates as a tile retailer and supply store — they sell tiles and can offer advice on selection, but they don't appear to provide installation or tiling labour. You'll need to engage a separate tiler to lay the tiles you purchase from them. This is worth confirming directly with the store if your project requires end-to-end coordination.
What kind of projects is Craft Decor Mandurah best suited for?+
Based on the reviews available, the store is most commonly visited by homeowners doing bathroom and ensuite renovations. Customers mention helpful advice specifically around bathroom tiling decisions. The store stocks a range broad enough that multiple reviewers commented positively on selection, making it a reasonable starting point for comparison shopping on a reno project.
Is there a staff member worth asking for when visiting the Mandurah store?+
One reviewer specifically names Michael as helpful and knowledgeable for bathroom renovation advice. The in-store experience appears to vary depending on who is working, with two other reviewers describing unhelpful or disengaged service. Calling ahead to check availability before making the trip could save you a wasted visit.
What should I check before purchasing tiles from Craft Decor?+
Reviews don't provide enough consistent data on product quality to draw firm conclusions, so it's sensible to inspect tiles carefully — ideally batch by batch — before your tiler begins work. If you're purchasing a large volume, confirming stock levels and condition upfront is advisable. Ask the store directly about their returns policy and any restocking conditions before committing to a large order.
What areas does Craft Decor serve?+
The Mandurah store serves the broader Mandurah region in WA. Reviews also reference a South Fremantle location, suggesting the business operates across multiple sites in the Perth metro and surrounds. If you're outside Mandurah, it's worth contacting them to confirm which store is closest and whether stock is shared across locations.