Go Green Aus Pty Ltd
Customers repeatedly name Nik for patient, clear guidance through complex aircon and battery installs.
The positive side is easy to spot: competitive pricing, quick installs, and a sales team that explains systems clearly. Repeat names like Nik, Ryan and Tom show the buying experience is fairly consistent, not luck of the draw. The less rosy side is aftercare. A meaningful handful of customers describe chasing approvals, refunds or certificates for weeks after the install. Recent reviews swing more wildly than their overall rating suggests, so treat the five-stars alongside the one-stars as a signal that the front end is stronger than the back end. If your job involves a rebate, battery approval or anything needing follow-up paperwork, ask who owns that step and when you'll hear back.
Their work
What it's like working with them
Based on a sample of Google reviews (153 total)
“They managed to save me thousands”
“Nick explained all the options”
“left the place clean afterwards”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Go Green Aus Pty Ltd
Go Green installs a lot of air conditioning, but their scope runs well beyond that. Reviews show they also handle heat pump hot water, solar batteries, solar panels, shower heads and door seals under Victoria energy upgrade programs. The mix is unusual. Most customers are getting a full home energy overhaul, not just a split system. Nik, Ryan and Tom are the sales team people keep naming, with Nik drawing most of the praise for patience and product explanations. Installers are repeatedly described as clean, quick and polite, though reviews mention multiple different crews. The bulk of the work is residential retrofits like replacing gas heating with multi-split systems or adding a battery to existing solar. They're known for competitive quotes and fast turnaround, with several installs finished within a week or two of the first call. You're best suited here if you want air conditioning plus rebate-backed upgrades in one go and don't mind chasing the office. Homeowners who want a single point of contact and proactive aftercare may find the trade-off worth questioning.
Best for: multi-split and ducted air conditioning retrofits, rebate-backed hot water upgrades, and bundling solar or battery installs with an aircon job.
Location
Often needed together
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Claim This Profile — Free →Common questions about Go Green Aus Pty Ltd
Does Go Green handle rebate paperwork?+
Yes, the rebate side comes up a lot. Customers mention Victoria government rebate schemes for hot water, air conditioning and energy efficiency products. Several reviews say Go Green helped arrange approval, but some note that certification and follow-up paperwork can take longer than the original estimate. Confirm upfront who handles approval and whether you'll receive the certificate automatically.
How long does an installation usually take?+
From the reviews, most air conditioning jobs happen within a week or two of the quote being accepted. Several customers mention installs completed the same day once the crew arrived. Battery and hot water jobs can take longer because approvals and rebates add steps. If you're replacing a broken system, call and ask for an urgent slot, as Ryan was praised for fast-tracking a hot water emergency.
Who should I ask for when I call?+
Nik gets the most mentions for patience and clear product explanation. Ryan is praised for quick responses and handling urgent approvals. Tom is noted for informative sales calls and organising fast installs. If you have a technical question or need help choosing between systems, asking for Nik is a reasonable bet based on reviewer experience.
Do they work in areas outside Truganina?+
Reviews don't give a clear service area list. The business is based in Truganina, but reviews mention work in Berwick and other parts of Melbourne. Given the mix of air conditioning, solar and hot water installs, they likely cover a broad metro radius. Confirm your suburb when you get a quote.
Are there any common complaints?+
A recurring frustration shows up in the lower-star reviews: after the install is finished, some customers struggle to get refunds, certificates, or follow-up visits arranged. A few say rubbish pickup and approval delays dragged on for weeks. That doesn't happen to everyone, but it pays to confirm the after-sales plan before paying the deposit.