Vic Air Conditioning
Team approach with customers praising Mitch, Matt and Hayley by name for specific air conditioning skills.
From 28 Google reviewsThe standout pattern is their willingness to recommend cheaper solutions when appropriate, with one customer noting they suggested a smaller unit to properly match the space rather than overselling. Multiple reviews mention faster response and completion times than expected, though with such a small sample it's worth checking current availability directly.
Their work
What it's like working with them
Based on a sample of recent customer reviews (28 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Vic Air Conditioning
This Hawthorn-based air conditioning contractor operates with a team approach, with customers specifically praising Mitch for customer service and technical knowledge, Matt for installation expertise, and Hayley for repairs and troubleshooting. Reviews indicate they handle both emergency breakdowns and planned installations, with one customer noting they suggested a smaller, cheaper unit to properly match the space rather than overselling. They appear comfortable working with heritage properties, taking extra care during a multi-head split system installation in a 1930s art deco apartment. The business seems to prioritise speed of response and completion, with multiple customers noting faster-than-expected service delivery for both quotes and actual work.
Best for: split system installations in heritage properties, emergency air conditioner breakdowns, and customers wanting honest technical advice including cheaper alternatives when appropriate.
Location
Often needed together
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Claim This Profile — Free →Common questions about Vic Air Conditioning
Which team members handle different types of air conditioning work?+
Based on customer reviews, Mitch handles customer service and provides technical advice, Matt specialises in installations including complex multi-head split systems, and Hayley focuses on repairs and troubleshooting. Customers consistently mention these team members by name, suggesting each has specific expertise. This team approach means you're likely to get someone with relevant experience for your particular job type.
How quickly does Vic Air respond to service requests?+
Multiple customers mention faster response times than expected, with one noting it was 'great not to wait days for responses and weeks for the work to be done.' Another said the team 'quickly came to check on our issue' and completed replacement work faster than anticipated. However, this is based on a small sample of reviews, so it's worth confirming current availability when you call.
Do they work on heritage or older properties?+
Yes, they have specific experience with heritage properties. One customer praised how they 'took great care of my heritage apartment' during a multi-head split system installation in a 1930s art deco building. The customer noted the installation 'looks neat and modern inside and out,' suggesting they understand how to balance modern AC systems with heritage aesthetics.
What do customers say about Vic Air's pricing approach?+
Reviews suggest honest pricing practices. One customer mentioned 'pricing was very reasonable,' while another specifically praised them for recommending 'a lower powered (and cheaper) air conditioner to suit the space' rather than overselling a larger unit. This suggests they prioritise appropriate system sizing over maximising sale value, though specific pricing isn't detailed in the reviews.