Horizon Pools
Catherine, Daniel, and Alan work as a coordinated team with distinct roles throughout the installation process.
From 52 Google reviewsThe standout pattern is their thorough upfront process and regular site visits, though one customer raised concerns about using basic aquarium parts for solar heating connections. Multiple families mention transformative lifestyle benefits, with children using pools daily.
Their work
What it's like working with them
Based on a sample of recent customer reviews (52 total)
“with help from Alan our pool is up and running”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Horizon Pools
The business is led by Catherine and Daniel, with Catherine handling customer communications and Daniel providing on-site guidance and technical oversight during installations. Alan specializes in the final setup phase, getting pools operational with pumps, heaters, and cleaning systems. Their process includes detailed upfront pricing, thorough project explanations, and regular site visits from Daniel to check progress. Reviews indicate they work effectively with landscape designers and can navigate complex installations involving easements and council approvals, though customers are advised to budget separately for landscaping costs.
Best for: families wanting detailed project communication, installations requiring council approvals or easement work, and customers who value regular on-site guidance throughout the build process.
Location
Often needed together
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Claim This Profile — Free →Common questions about Horizon Pools
Who are the key team members at Horizon Pools?+
Reviews consistently mention Catherine who handles customer communications and is always available for questions, Daniel who provides on-site technical guidance and project oversight, and Alan who specializes in the final setup phase including pumps, heaters, and chemical balancing. Multiple customers praise this three-person team approach for keeping projects well-coordinated.
How long does a typical pool installation take?+
One customer reported their installation took 2 weeks from site excavation to completion, though reviews indicate weather delays are common. The team explains the full timeline upfront, and Daniel makes regular site visits to check progress and provide guidance throughout the build process.
Can Horizon Pools handle complex installations with council requirements?+
Reviews mention they successfully navigate installations involving easements and council approvals, though customers are advised that building over easements can be time-consuming. They also work effectively with landscape designers to integrate pools into existing outdoor spaces and handle design challenges efficiently.
What do customers say about additional costs beyond the pool?+
One detailed review specifically recommends engaging a landscape designer upfront as this is where costs can blow out significantly. Customers who handled their own tiling and fencing reported this helped control expenses, suggesting the team is flexible about which elements they handle versus customer DIY work.