Laguna Pools
Customers praise their ability to transform basic sketches into luxury concrete pools with in-floor cleaning systems.
From 54 Google reviewsThe standout pattern is their ability to work from very basic concepts (one customer mentions starting with 'a basic kids drawing') and deliver high-end results with premium features like in-floor cleaning systems. Multiple reviews specifically praise their communication approach with regular project updates, which addresses a common concern in pool construction projects.
Their work
What it's like working with them
Based on a sample of recent customer reviews (54 total)
“Dallas, Mel and Shaun have been great”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Laguna Pools
Laguna Pools specialises in high-end concrete pools with premium features like in-floor cleaning systems, solar heating, and luxury finishes. The team is led by key personnel including Mel, Shaun, and Dallas who handle different aspects of projects, with Fiona and Michael managing client relationships and coordination. They work closely with landscape designers and offer comprehensive design-to-completion services, often transforming basic sketches into sophisticated pool installations. Their approach involves regular communication throughout construction with dedicated project updates, and they coordinate their own network of specialised tradesmen rather than subcontracting randomly.
Best for: custom concrete pool installations with premium features, homeowners who want hands-on project management with regular updates, and properties requiring integrated landscape design with pool construction.
Location
Often needed together
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Claim This Profile — Free →Common questions about Laguna Pools
Who are the key people I'll work with at Laguna Pools?+
Based on customer reviews, you'll likely work with Mel, Shaun, and Dallas who handle different aspects of pool projects, with Fiona and Michael managing client relationships and coordination. Multiple customers specifically mention these same team members by name, suggesting consistent staffing rather than rotating project managers. Customers praise their hands-on approach and ongoing communication throughout the construction process.
What type of pools does Laguna Pools specialise in?+
Laguna focuses on high-end concrete pools with premium features like in-floor cleaning systems, solar heating, and luxury finishes. Reviews mention they deliver 'high end, quality' results and work with their own network of specialised tradesmen. They also offer comprehensive landscape design services to integrate the pool with your overall outdoor space.
How does Laguna Pools handle the design process?+
Customers report they excel at transforming basic concepts into sophisticated designs - one review mentions starting with just 'marking paint and a basic kids drawing' and receiving a professional design that was then 'brought to life'. They work through landscape design, pre-start planning, selections, and site construction as a coordinated process rather than separate phases.
What do customers say about communication during construction?+
Multiple reviews specifically praise their communication approach, mentioning 'regular updates and on-going communication' and describing the process as 'seamless from start to finish'. This appears to be a deliberate part of their service model, addressing what's often a pain point in pool construction projects where customers are left wondering about progress.