Hughes Plumbing Contractors
Multiple customers had a dead hot water system and got a new one installed the same day.
What you keep seeing is speed without chaos. Multiple people had a dead hot water system on a bad day and got a new one installed the same day or within a few working days, even before a long weekend. The other pattern is waste water. They install and service HSTP and septic systems, and a few customers say the team diagnosed and fixed issues that others would have replaced. Sonya runs the office and gets praised nearly as often as Ben, which matters when you need a quote or a booking sorted fast. The crew size means you're not waiting on one bloke, but a few handy names to know are Rhyce for taps and hot water, Dan for blocked toilets and callouts, and Phil for regular servicing runs. For urgent jobs, septic maintenance, or straight talk on whether to repair or replace, these reviews make a strong case.
Their work
What it's like working with them
Based on a sample of Google reviews (229 total)
“Ben who was an absolute legend, giving us the right advice”
“Hot Water system installed THE SAME DAY as my first phone call”
“Sonya was very pleasant and efficient to deal with”
“No mess left anywhere”
“they really care for their clients”
What they help with
Based on what their customers hired them for
How they stack up
Context from 71 plumbers in Moreton Bay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Hughes Plumbing Contractors
The standout here is specialist waste water work, particularly servicing and replacing home sewerage treatment systems. Ben runs the show and several reviews name him as the person who saves you money or finds a fix when others can't. His father Phil now handles a lot of the regular servicing, making this a genuine family operation. Sonya runs the office and plenty of customers say she makes booking and quotes painless, often sorting callouts within hours. The crew is bigger than a one-man band, with Brock, Rhyce, Dan, Zac, Dean, and Jack all getting name-checked for turning up on time and leaving the place clean. Reviewers keep mentioning same-day hot water replacements, often when their old unit died suddenly. They also do drainage pits, downpipes, tap replacements, and the kind of urgent jobs where you need a plumber to work with your other trades. If you run a septic or HSTP system and want someone who knows the equipment inside out, this looks like their home ground.
Best for: septic and HSTP servicing, urgent hot water replacements, and timely residential plumbing and drainage work.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Hughes Plumbing Contractors
Do they handle emergency hot water replacements?+
The reviews say yes. Several people got a new system installed the same day they called, including one on 26 November 2024. A few others were sorted within three working days, sometimes around a long weekend.
Who should I ask for if it's a hot water job?+
Ben is the name that comes up most for hot water advice and replacements. One review said he stuck to their budget and found a cheaper alternative that still worked. Brock and Rhyce also handled installs and follow-up testing.
Do they service septic and HSTP systems?+
Yes, this looks like a core specialty. Reviews mention quarterly servicing, full replacements, sourcing second-hand parts, and detailed written reports after each service. Phil, Ben's father, now does many of the servicing visits.
Are they good at turning up when they say they will?+
On-time arrival is one of the most repeated comments in the sample. One customer said Dan arrived within 15 minutes of the early end of the time window. A single callout arrived within the hour.
What's the booking process like?+
Sonya in the office gets praise for being fast and clear. She has been known to book jobs from photos over the phone, offer upfront costs, and arrange same-day visits. Reviewers say she's polite, efficient, and follows through.