Coastcom Security
Long-established security company facing recent operational challenges with department coordination and service delivery.
From 11 Google reviewsMultiple customers report significant issues with departments not coordinating, missed service appointments, and gaps in security monitoring during shift changes. While one commercial partner praises Chris's professionalism, the sample suggests operational challenges that directly impact the core promise of security services.
What it's like working with them
Based on a sample of recent customer reviews (11 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 137 security & cctvs in Mornington Peninsula
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Coastcom Security
Coastcom Security provides security systems and monitoring services across Melbourne's southeast, with Chris highlighted by business partners for his professional approach to commercial accounts. The company has been operating for many years, focusing on both residential and commercial security installations and monitoring services. However, recent feedback suggests significant operational challenges, with multiple customers reporting poor internal communication between departments and unreliable service delivery. Several reviews mention issues with shift changes affecting monitoring coverage and missed service appointments without notification. The mixed feedback indicates this may be a business in transition, with some customers praising the service while others report substantial reliability concerns.
Best for: commercial security accounts requiring professional liaison (based on Chris's commercial reputation), though residential customers should carefully verify current service reliability standards.
Location
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Claim This Profile — Free →Common questions about Coastcom Security
What areas does Coastcom Security service?+
Coastcom Security operates from Sorrento and services Melbourne's southeast region. Reviews mention both residential and commercial properties, though specific coverage areas aren't detailed in customer feedback. Contact them directly to confirm if they service your specific location.
How reliable is Coastcom Security's monitoring service?+
Recent customer feedback raises concerns about monitoring reliability, with one customer reporting their property was robbed during a shift change when 'nobody noticed'. Multiple reviews mention communication issues between departments that affect service delivery. Given these reports, it's worth discussing their monitoring protocols and backup systems before signing up.
Does Coastcom Security handle both residential and commercial accounts?+
Yes, reviews indicate they service both residential homes and commercial properties. One business partner specifically praised Chris for his professional approach to commercial accounts. However, several residential customers have reported service reliability issues, so experiences may vary by account type.
What do customers say about Coastcom Security's service appointments?+
Customer feedback indicates significant issues with service appointments, including technicians not showing up for pre-booked alarm updates without any communication. Multiple reviews mention poor coordination between departments. If booking service work, consider confirming appointments the day before and requesting direct contact details.