Air Conditioning Industries
Troy quotes every job in person — for free — and his crew comes back the next day if anything needs adjusting.
That combination is rare enough in the Newcastle market that multiple customers explicitly contrast it with other companies who either charged for quotes or took days longer to respond. The named technician bench (Cameron, Luke, Athen, Harry, Shaun, Roy, Trevor, Joe) suggests a stable crew rather than rotating contractors, which matters for ducted work where familiarity with different roof spaces and zoning systems affects quality. One review flagged they were too busy to take on new commercial clients at the time of writing, but this appears to be a capacity snapshot rather than a structural policy — residential customers across this review window did not report being turned away. If you're comparing quotes, ask specifically about the install crew assigned to your job and whether Troy himself will be on site to check progress, as several reviewers noted his on-the-day presence was a positive differentiator.
Their work
What it's like working with them
Based on a sample of Google reviews (36 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 248 air conditionings in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Air Conditioning Industries
Troy Bayliss leads this Newcastle-based air conditioning team and is the face homeowners meet first — he comes out personally to quote, doesn't charge for it, and multiple customers specifically call out his knowledge and approachability as the reason they chose ACI over competitors. The office team (Lisa, Sophie, Julie, and Michael are all named in reviews) handles scheduling and follow-up tightly enough that customers rarely need to chase anyone. Installation work spans ducted system replacements, split system installs for granny flats and units, new builds, and WiFi-integrated zoning upgrades — with technicians Cameron, Luke, Athen, Harry, Roy, Shaun, Joe, and Trevor all mentioned by name across different jobs. What sets them apart in a busy Newcastle market is their track record of fitting emergency installs before Christmas when other companies were booked out to January, and coming back the next day — at no extra cost — to reconfigure tube layouts or adjust AirTouch console settings when a customer wasn't satisfied. Ongoing maintenance is also part of what they do: at least one long-term commercial client notes ACI proactively reaches out when it's time for a service, removing the mental load of remembering to book. They're particularly well-suited to homeowners with older systems who need expert advice on whether to repair or replace, and those wanting ducted installs or upgrades that integrate modern WiFi controls.
Best for: full ducted system replacements with WiFi zoning upgrades, urgent pre-summer installs when other Newcastle providers are booked out, split system installations in secondary dwellings like granny flats, and homeowners wanting ongoing proactive maintenance rather than one-off service calls.
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Claim This Profile — Free →Common questions about Air Conditioning Industries
Does Air Conditioning Industries charge for quotes?+
No — multiple customers explicitly highlight that Troy provides free on-site quotes, and at least one reviewer contrasted this favourably with a competitor who charged $230 for an inspection. Troy typically follows up with a written quote by email the next day. This applies to residential jobs; commercial arrangements may differ.
What areas does Air Conditioning Industries service?+
The business is based in Lambton and primarily serves the Newcastle and surrounding NSW regions. Reviewers reference locations across the Newcastle area without flagging travel surcharges or coverage gaps. If you're outside the immediate Newcastle metro, it's worth confirming directly whether they cover your suburb.
Can they handle urgent installs or repairs, including around the Christmas period?+
Several reviewers specifically mention ACI stepped in when other companies couldn't schedule them before Christmas — in one case fitting an install when the customer's unit failed two weeks out. This isn't guaranteed availability, but the pattern across reviews suggests the team makes a genuine effort to accommodate urgent situations when capacity allows.
What happens if something isn't right after installation?+
Reviewers report that ACI addresses post-install issues quickly and without extra charge. One customer had ducted tube configuration changed the next day at no cost after raising a preference; another had a technician return the same day to adjust AirTouch console settings until the system performed correctly. This follow-through is mentioned across multiple independent reviews, not just one.
Do they service existing systems, or is it installs only?+
ACI handles ongoing maintenance and servicing as well as new installs and replacements. At least one long-term business client notes that ACI proactively contacts them when a scheduled service is due, which removes the hassle of having to remember to book. If you want to set up a regular maintenance arrangement, it's worth asking Troy about this during the quote visit.