TOZER Air Conditioning & Electrical
Customers booking second and third jobs years later — and one who remembered Tozer from her childhood home.
That level of process discipline on-site is something customers flag repeatedly, not just once, and it extends to after-sales: several reviewers mention Tozer returning promptly when something needed attention post-installation, without making the customer feel at fault. Technician Luke is called out by name for exceptional care on repair and warranty jobs, and Ethan is praised specifically for servicing visits — useful to know if you're booking maintenance rather than a new install. The sample of 50 reviews covers just under 20% of total reviews and skews very slightly positive relative to the lifetime average, so the picture here is likely representative. For anyone planning a ducted system replacement or a multi-room split install in the Newcastle or Hunter area, the consistent on-site professionalism and the willingness to quote in person make Tozer worth getting on your shortlist.
Their work
What it's like working with them
Based on a sample of Google reviews (251 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 248 air conditionings in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About TOZER Air Conditioning & Electrical
Tozer Air Conditioning & Electrical is one of the Hunter region's longest-running AC specialists, with a trading history stretching back roughly five decades if you count the customer who recalled them installing ducted air conditioning in her childhood home nearly 50 years ago — a continuity you rarely see in the trades. Their bread and butter is residential ducted and split-system installation, but technicians like Ethan and Luke are also called out for servicing, repairs, and deep cleans of existing systems, with Luke singled out by multiple customers for going above and beyond on warranty and repair jobs. The quoting process is notably hands-on: sales rep John (and in some accounts, Shaun or Greg) attends the property in person to measure and present options — something several customers noted set Tozer apart from competitors who quote sight-unseen. Installation crews are consistently described as arriving on time, laying down protective coverings, removing shoes on finished floors, and taking packaging away as they go — a level of site care that shows up repeatedly across ducted replacements, multi-split installs, and single-room split systems. They're a strong fit for homeowners tackling larger, more involved projects — full ducted system replacements, multi-room split configurations, and retrofits into older or complex homes — where the coordination between their electrical and AC licensing matters and after-installation follow-up is expected.
Best for: full ducted air conditioning installations and replacements, multi-room split system installs in residential homes, and servicing or repairing existing ducted systems in the Newcastle and Hunter region.
Location
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Claim This Profile — Free →Common questions about TOZER Air Conditioning & Electrical
Does Tozer Air Conditioning quote in person or over the phone?+
Multiple customers specifically praised Tozer for sending a representative — including sales staff named John, Shaun, and Greg in reviews — to attend the property in person before pricing. One reviewer noted they were the only company out of five who actually visited the site to measure before quoting. If you have a complex or larger job, this in-person approach means the quote is more likely to reflect your actual setup. It's worth requesting a site visit when you make contact.
What types of air conditioning systems does Tozer specialise in?+
Tozer's strongest showing in reviews is for ducted air conditioning installs and replacements — including full system replacements in a single day — and multi-split system configurations across multiple rooms. They also install and service single-room split systems and have completed retrofits into older and heritage homes. Servicing of existing Daikin systems is mentioned specifically, and technician Ethan is called out by name for maintenance visits. They also handle the electrical side of AC installations in-house, which is useful for jobs that need both trades.
What do customers say about Tozer's pricing?+
Pricing feedback in the 50 reviews we analysed is consistently positive — several customers mention getting multiple quotes and finding Tozer competitive or the best value. One customer described them as 'by far best value for money' after gathering several quotes. No reviewers flagged the installation pricing as excessive, though one customer noted that being advised to replace rather than repair an ageing unit felt costly relative to the repair alternative. For large jobs like ducted installs, it's worth asking them to walk you through repair-vs-replace options if your existing system is still serviceable.
How does the installation crew handle your home during the job?+
Site care comes up more consistently in Tozer reviews than almost any other theme. Crews are repeatedly described as laying protective coverings over floors, removing shoes when flooring is complete, taking packaging away progressively during the install, and leaving the home clean when they leave. On ducted jobs — which involve ceiling and roof space work — customers note the team managed dust and mess carefully, though one reviewer on a heritage home noted more drop sheets would have helped contain ceiling dust. After installation, customers are walked through how to operate and maintain the system.
Does Tozer provide after-installation support if something isn't right?+
Yes — several reviewers mention Tozer returning promptly after installation to address minor issues, and notably one customer said they came back even when the 'problem' turned out to be user error, without making her feel bad about the call-out. Technician Luke is specifically praised for after-sales and warranty work across multiple reviews. Phone support for settings questions is also mentioned by a long-term customer. For servicing of installed systems, Ethan is named in reviews as the technician attending maintenance visits, with customers describing the booking process as easy and well-communicated.