Newcastle Appliance Repairs
Jason regularly talks customers out of unnecessary call-outs — and fixes appliances others in the Hunter Region refuse to touch.
That kind of self-limiting honesty is specific enough and repeated enough across independent reviewers that it reads as genuine practice, not a one-off. He's a sole trader, so availability can fluctuate around busy periods — one review mentions a missed appointment window without a heads-up call, which is worth keeping in mind if your timeline is tight. A quick text confirming your booking on the day is a sensible precaution, and based on reviews he's responsive to messages.
Their work
What it's like working with them
Based on a sample of Google reviews (69 total)
“solved my washing machine problem over the phone”
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 appliance repairs in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle Appliance Repairs
Jason runs this solo operation out of Dudley and tackles appliance repairs that other technicians in the Hunter Region routinely decline — several customers specifically mention calling around and being knocked back before Jason agreed to take the job, including tricky brands like Maytag that others won't touch. He's particularly strong on washing machines and ovens, regularly diagnosing the fault over the phone and sometimes resolving the problem entirely without a call-out, which is unusual in this trade. When a physical visit is needed, Jason typically arrives the next day, carries common parts on the truck, and offers two-option quotes so customers can weigh up repair cost versus replacement before committing — a practice multiple reviewers single out as what makes him feel genuinely trustworthy rather than upsell-focused. He also supplies and installs replacement machines when a repair isn't viable, adding resale/sourcing value beyond a standard repair service. With around 16 years in the trade and a 12-month warranty on parts, he's the kind of sole trader best suited to homeowners who've been burned by no-shows or inflated quotes before — reviewers repeatedly use the word 'honest' unprompted, and one customer mentions he actively advised them to pursue a manufacturer warranty claim rather than pay for a repair.
Best for: washing machine or oven faults where other repairers have said no, homeowners who want an honest repair-vs-replace assessment before spending money, and urgent same-day or next-day call-outs in the Newcastle and Hunter Region area.
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Claim This Profile — Free →Common questions about Newcastle Appliance Repairs
What appliances does Newcastle Appliance Repairs work on?+
The bulk of Jason's work across reviewed jobs covers washing machines, dryers, and ovens. Customers mention brands including Bosch, Westinghouse, Maytag, Simpson, and Fisher & Paykel — several explicitly note he took on their appliance after other repairers refused. He also supplies and installs replacement washing machines when a repair isn't viable, so it's worth calling even if you think your machine is beyond saving.
How quickly does Jason typically respond and attend?+
Customers consistently describe same-day callbacks and next-day attendance, with several reviews noting he accommodates urgent jobs around long weekends and after-hours. He's also known for calling ahead before arrival. As a sole trader his availability will vary with workload, so if your timing is critical it's worth confirming the appointment window on the morning of your booking.
What do customers say about pricing at Newcastle Appliance Repairs?+
Pricing feedback across the reviews is consistently positive — multiple customers use words like 'reasonable,' 'fair,' and 'great value.' Jason's practice of offering two repair options (a lower-cost approach first, a more involved fix if needed) means customers aren't locked into the most expensive path from the outset. He also carries parts on his truck for common jobs, which avoids extra labour charges for a return visit.
Will Jason diagnose the problem before committing to a call-out fee?+
Yes — this is one of the most frequently praised aspects of his service. Several customers report Jason asked them to describe the fault in detail, walked them through basic checks over the phone, and in a number of cases resolved the issue entirely without visiting. Where the problem genuinely requires a hands-on inspection he'll explain what he expects to find and give a cost indication before you confirm the booking.
What areas does Newcastle Appliance Repairs service?+
The business is based in Dudley and reviews reference jobs across the broader Newcastle and Hunter Region area, with specific mentions of Adamstown and general Hunter Area calls. Reviews don't spell out the exact service radius, so if you're on the outer edge of the region it's worth a quick call to confirm he covers your area before booking.