Newcastle's Mr Fixit
Named technicians Rob, Michael, and Matt handle authorised Miele and Bosch repairs other local services won't take on.
Technicians Rob, Michael, and Matt each appear by name with specific praise: Rob for speed and communication on washing machines and dishwashers, Michael for persistence on complex built-in jobs, Matt for punctuality and fair quotes. Three reviews in the sample raise concerns about diagnostic accuracy — one involved a Miele washing machine repair that failed to identify a ruined motor before charging for parts, resulting in a delayed refund — which is worth keeping in mind for jobs where the fault isn't obvious; asking upfront how they'll test before replacing parts is a reasonable question. Ratings have edged slightly lower in more recent reviews compared to earlier ones, though both positive and negative experiences appear across the full timeline, so the picture is mixed rather than clearly declining. If you have a premium European appliance and need an authorised repairer in the Newcastle area, they're a practical first call — just confirm the diagnostic process and get the quote in writing before work begins.
Their work
What it's like working with them
Based on a sample of Google reviews (30 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 appliance repairs in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Newcastle's Mr Fixit
A partnership operation running for roughly two decades, Newcastle's Mr Fixit handles authorised warranty and out-of-warranty repairs on premium European appliance brands — Miele and Bosch come up most in reviews — which sets them apart from generalist repairers who often turn this work away. The team includes several technicians customers name directly: Robert (Rob) is frequently credited with quick diagnosis on dishwashers and washing machines, Michael is mentioned for patience on complex built-in appliance jobs requiring board replacements and water flow meter swaps, and Matt draws praise for transparent quoting and showing up on time. They operate a drop-in workshop component as well as home visits, which means some repairs — smaller appliances like vacuum cleaners — may require you to bring the unit in rather than booking a callout. Their strongest niche appears to be dishwasher repairs across multiple brands, but reviews also document successful oven fan element replacements and washing machine motor work. Worth noting for anyone with a time-sensitive job: same-day or next-day availability is mentioned by several customers, though scheduling for workshop drop-off and pickup has drawn complaints about availability windows.
Best for: authorised Miele or Bosch appliance repairs in Newcastle, complex built-in dishwasher faults requiring board or meter replacement, and homeowners who need a same-day or next-day callout for a large kitchen or laundry appliance.
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Claim This Profile — Free →Common questions about Newcastle's Mr Fixit
Does Newcastle's Mr Fixit service Miele and Bosch appliances under warranty?+
Yes — reviews identify them as an authorised service agent for Miele in the Newcastle area, and multiple customers mention Bosch warranty or authorised repairs being handled by the team. If you're referred by the manufacturer, this is likely the business you'll be sent to. It's worth confirming when you call whether your specific model and fault type are covered under the authorised arrangement.
Which technicians are likely to attend my job, and what are they known for?+
Reviews name three technicians: Rob (also called Robert) is mentioned most often and praised for fast diagnosis on dishwashers and washing machines, often arriving same-day. Michael is noted for complex built-in appliance jobs that require patience and multiple parts. Matt draws specific mentions for punctuality, clear quoting, and completing emergency jobs efficiently. Staffing isn't guaranteed, but if you have a preference based on your job type, it may be worth asking when booking.
Do they offer home visits or do I need to bring my appliance in?+
They do both. Most reviews describe home visit callouts for large appliances like dishwashers, ovens, and washing machines. Smaller appliances — vacuum cleaners are mentioned specifically — appear to be handled as workshop drop-offs. Two customers noted difficulty scheduling drop-off and pickup times due to the office not always being staffed as expected, so it's worth confirming availability windows before making a trip.
How quickly can Newcastle's Mr Fixit respond to a repair call?+
Several customers mention same-day or next-day service, and this appears to be a genuine strength for home visit jobs. One review explicitly calls out same-day availability as a standout feature. Response times for warranty jobs processed through a manufacturer may differ — one reviewer reported difficulty getting traction on a warranty job over a month — so direct bookings are likely to move faster than manufacturer-referred ones.
What should I ask before they start repair work on my appliance?+
Based on patterns across the 25 reviews analysed, it's sensible to ask how they plan to test and diagnose the fault before any parts are ordered or installed. Three reviews raise concerns about diagnosis being incomplete before repair was carried out, with parts replaced that didn't resolve the underlying issue. Asking for the diagnostic method upfront — particularly for faults that are intermittent or hard to replicate — and getting a written quote before work begins are both reasonable steps.