Wholesale Appliance Supplies
Admin staff Lana and Samantha have a track record of winning full appliance replacements that manufacturers initially refused.
That's genuinely valuable for anyone navigating a warranty claim on a major brand appliance. The flipside is a recurring pattern in roughly a quarter of the sample: warranty jobs where parts were delayed for weeks without proactive communication, where technicians arrived with the wrong component, or where customers had to chase multiple times before anything moved — and a handful of cases where misdiagnosis led to unnecessary costs. The ratings in the sample are volatile with no clear improvement trend, so outcomes vary job to job. Before booking, it's worth asking directly which technician will be assigned and confirming they'll call you proactively if parts are delayed rather than waiting for you to follow up.
Their work
What it's like working with them
Based on a sample of Google reviews (116 total)
“having the part being ordered before the initial inspection and having the fridge fixed on the day”
“returns with the wrong part that does not fit so leaves”
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 appliance repairs in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Wholesale Appliance Supplies
Operating from Bennetts Green for roughly 18 years, Wholesale Appliance Supplies sits at an unusual intersection: part repair workshop, part spare-parts retailer, and part factory-seconds white goods store — a combination that reviewers mention repeatedly and that sets them apart from standard repair-only operators. Their bread-and-butter work is in-home repairs and drop-off repairs for fridges, washing machines, dryers, dishwashers, ovens, and coffee machines, and they hold authorised repairer status for several major brands including Electrolux, Westinghouse, Breville, Beko, LG, and DeLonghi, meaning warranty jobs flow to them directly from manufacturers. Within the team, a handful of names come up consistently: Larry is praised by multiple customers specifically for diagnosing fridge issues quickly and for advocating with manufacturers on the customer's behalf; Joel draws repeated mentions for thoroughness, punctuality, and arriving with pre-ordered parts to fix on the first visit; and Ben is called out for explaining fridge care tips during the repair. On the admin side, Lana and Samantha are the standout staff members — Lana in particular is credited by several reviewers with negotiating full fridge replacements at no cost when manufacturers initially resisted, while Samantha is praised for keeping customers calm and informed through complicated warranty processes. The parts counter is a genuine draw for trades and DIYers: Tim from Megaflex Electrical notes 14 years of dealings without issue, and walk-in customers regularly find hard-to-source components for microwaves, dryers, and coffee machines, sometimes with staff helping identify the right part and pointing elsewhere if they don't stock it.
Best for: warranty repairs on major brand fridges and white goods where you need an authorised repairer, sourcing hard-to-find spare parts over the counter, and navigating manufacturer replacement disputes where experienced admin advocacy can make a material difference.
Location
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Claim This Profile — Free →Common questions about Wholesale Appliance Supplies
Is Wholesale Appliance Supplies an authorised repairer for my brand?+
Yes — reviews confirm they act as authorised warranty repairers for Electrolux, Westinghouse, Breville, Beko, LG, and DeLonghi, meaning manufacturers refer customers directly to them for warranty work. If your brand isn't listed here, it's worth calling to confirm before booking, as their authorised status may extend to other brands not mentioned in the reviews we reviewed. Being an authorised repairer means they can process warranty claims directly with the manufacturer on your behalf. Several customers specifically credit admin staff Lana and Samantha for successfully pushing manufacturers to approve replacements rather than just repairs.
Can I buy spare parts over the counter without booking a repair?+
Yes, the Bennetts Green location operates as a genuine parts counter open to walk-ins, including both homeowners and trade customers. Reviews mention sourcing components for microwaves, coffee machines, dryers, and more — and staff are noted for helping identify the correct part even when they don't have it in stock, sometimes directing customers elsewhere. A trade customer (Megaflex Electrical) notes 14 years of dealing with the parts team without issues. Availability varies by part, so calling ahead with your model number is worthwhile for less common components.
What do customers say about wait times for parts and repairs?+
This is the most polarising aspect of the business based on the 50 reviews analysed. When jobs go smoothly — particularly with technicians Joel or Larry — customers mention parts being pre-ordered before the first visit and same-day fixes. However, a significant portion of reviews (roughly a quarter of the sample) describe warranty jobs where parts took weeks longer than quoted, updates had to be chased by the customer rather than proactively communicated, and in some cases jobs were rescheduled at short notice. The experience appears to vary considerably depending on the technician assigned and how complex the parts sourcing is. It's worth asking at booking time what the expected parts ETA is and requesting that they call you if it changes.
Does the business do factory-seconds or refurbished appliance sales?+
Yes — multiple reviews mention a retail area selling factory-second fridges, washing machines, and other white goods, described as good quality and sold with transparency about their condition. One reviewer specifically notes they've purchased both spare parts and a factory-second fridge from the store over the years. This side of the business is less prominent in reviews than the repair service, but it's a meaningful option if you need a budget replacement appliance. Reviews don't detail specific brands or pricing, so visiting or calling directly would give you current stock information.
Who are the standout staff members customers mention?+
Technicians Larry and Joel are the two most frequently named by reviewers, both praised for fridge and white goods repairs — Larry specifically for on-site diagnosis and advocating with manufacturers, Joel for arriving with pre-ordered parts and completing jobs thoroughly in a single visit. Ben is mentioned for providing useful maintenance tips during a fridge repair. On the admin side, Lana is credited in multiple reviews with negotiating full appliance replacements at no cost to the customer when manufacturers initially offered only partial credit, while Samantha is praised for clear communication and keeping customers calm during complex warranty processes. Andrew at the parts counter is mentioned for making phone orders easy.